9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Feature Set Ratings

  • Flexmonster Pivot Table & Charts Component ranks higher in 3 feature sets: BI Standard Reporting, Report Output and Scheduling, Mobile Capabilities
  • Zendesk Explore ranks higher in 1 feature set: Ad-hoc Reporting

BI Standard Reporting

10.0

Flexmonster Pivot Table & Charts Component

100%
9.0

Zendesk Explore

90%
Zendesk Explore ranks higher in 2/3 features

Report Formatting Templates

10.0
100%
1 Rating
8.1
81%
3 Ratings

Pixel Perfect reports

N/A
0 Ratings
8.7
87%
2 Ratings

Customizable dashboards

N/A
0 Ratings
10.0
100%
5 Ratings

Ad-hoc Reporting

9.5

Flexmonster Pivot Table & Charts Component

95%
9.8

Zendesk Explore

98%
Zendesk Explore ranks higher in 3/4 features

Formatting capabilities

9.0
90%
1 Rating
10.0
100%
5 Ratings

Report sharing and collaboration

10.0
100%
1 Rating
9.3
93%
5 Ratings

Drill-down analysis

N/A
0 Ratings
10.0
100%
5 Ratings

Integration with R or other statistical packages

N/A
0 Ratings
10.0
100%
2 Ratings

Report Output and Scheduling

10.0

Flexmonster Pivot Table & Charts Component

100%
6.7

Zendesk Explore

67%
Zendesk Explore ranks higher in 3/4 features

Publish to PDF

10.0
100%
1 Rating
7.8
78%
4 Ratings

Publish to Web

N/A
0 Ratings
7.0
70%
3 Ratings

Report Versioning

N/A
0 Ratings
4.0
40%
1 Rating

Report Delivery Scheduling

N/A
0 Ratings
8.1
81%
4 Ratings

Mobile Capabilities

10.0

Flexmonster Pivot Table & Charts Component

100%
5.6

Zendesk Explore

56%
Flexmonster Pivot Table & Charts Component ranks higher in 1/2 features

Responsive Design for Web Access

10.0
100%
1 Rating
7.0
70%
1 Rating

Dashboard / Report / Visualization Interactivity on Mobile

N/A
0 Ratings
4.3
43%
3 Ratings

Data Discovery and Visualization

Flexmonster Pivot Table & Charts Component

Feature Set Not Supported
N/A
9.3

Zendesk Explore

93%
Zendesk Explore ranks higher in 3/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

N/A
0 Ratings
10.0
100%
3 Ratings

Location Analytics / Geographic Visualization

N/A
0 Ratings
8.9
89%
3 Ratings

Predictive Analytics

N/A
0 Ratings
8.9
89%
2 Ratings

Access Control and Security

Flexmonster Pivot Table & Charts Component

Feature Set Not Supported
N/A
8.8

Zendesk Explore

88%
Zendesk Explore ranks higher in 4/4 features

Multi-User Support (named login)

N/A
0 Ratings
10.0
100%
4 Ratings

Role-Based Security Model

N/A
0 Ratings
7.8
78%
5 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

N/A
0 Ratings
8.9
89%
4 Ratings

Single Sign-On (SSO)

N/A
0 Ratings
8.7
87%
5 Ratings

Application Program Interfaces (APIs) / Embedding

Flexmonster Pivot Table & Charts Component

Feature Set Not Supported
N/A
10.0

Zendesk Explore

100%
Zendesk Explore ranks higher in 1/1 features

REST API

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Flexmonster Pivot Table & Charts Component is rated higher in 1 area: Likelihood to Recommend
  • Zendesk Explore is rated higher in 1 area: Usability
  • Flexmonster Pivot Table & Charts Component and Zendesk Explore are tied in 1 area: Support Rating

Likelihood to Recommend

10.0

Flexmonster Pivot Table & Charts Component

100%
1 Rating
7.3

Zendesk Explore

73%
5 Ratings

Usability

9.0

Flexmonster Pivot Table & Charts Component

90%
1 Rating
10.0

Zendesk Explore

100%
2 Ratings

Support Rating

10.0

Flexmonster Pivot Table & Charts Component

100%
1 Rating
10.0

Zendesk Explore

100%
2 Ratings

Likelihood to Recommend

Flexmonster

Fantastic product to embed in any SaaS solution for reporting and data exports. Excellent performance, ability to customize fields and tons of other features out of the box that makes it a well-rounded tool that is easy to use. To top it off their support is amazing for answering technical questions quickly and they provide great examples to learn how to interact with the code. We are very happy with our choice to use Flexmonster!
Read full review

Zendesk

Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
Read full review

Pros

Flexmonster

No answers on this topic

Zendesk

  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
Read full review

Cons

Flexmonster

No answers on this topic

Zendesk

  • More detailed pieces of training on where to find datasets/queries.
  • Have demo reports to do live trainings; instead of watching videos.
  • Have a key as to what all of the datasets mean.
  • Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
Read full review

Pricing Details

Flexmonster Pivot Table & Charts Component

Starting Price

$0 Annual SaaS Subscription

Editions & Modules

Flexmonster Pivot Table & Charts Component editions and modules pricing
EditionModules
Pivot Table for Pentaho Mondrian$7991
Pivot Table for SQL/CSV/JSON Unlimited$7992
Pivot Table for MS Analysis Services$7993
Pivot Table for SQL/CSV/JSON Basic$2994
Pivot Table for SQL/CSV/JSON Unlimited05
Pivot Table for Pentaho Mondrian06
Pivot Table for MS Analysis Services07

Footnotes

  1. Annual subscription
  2. Annual subscription
  3. Annual subscription
  4. Annual subscription
  5. Annual SaaS Subscription
  6. Annual SaaS Subscription
  7. Annual SaaS Subscription

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Zendesk Explore

Starting Price

Editions & Modules

Zendesk Explore editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Flexmonster

    Checks all the boxes! Easy to use, great out of the box feature set and fantastic support team
    Read full review

    Zendesk

    As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
    Read full review

    Support Rating

    Flexmonster

    Quick response to questions and feedback, excellent documentation for learning about the product and tons of examples to leverage.
    Read full review

    Zendesk

    Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
    Read full review

    Alternatives Considered

    Flexmonster

    No answers on this topic

    Zendesk

    For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
    Read full review

    Return on Investment

    Flexmonster

    No answers on this topic

    Zendesk

    • Identify surge ticket periods which help planning.
    • Identify CSAT Trend and use the data to improve customer satisfaction.
    • Identify SLA Trend and use the data to reduce turnaround time.
    • Identify 1-Touch % and use the data to improve response.
    Read full review

    Screenshots

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