Flexmonster Pivot Table & Charts Component vs. Zendesk Explore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Flexmonster Pivot Table & Charts Component
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Flexmonster Pivot Table & Charts is a component for interactive pivot reports that can be inserted into a web page or a web application. It’s a JavaScript tool that enables a user to visualize their business data. This solution supports Microsoft Analysis Services OLAP cubes, Mondrian, icCube, JSON, SQL (MS SQL, MySQL and others) databases or static JSON or CSV files. According to the vendor, this solution allows users to work extremely quickly with really large data…
$0
Annual SaaS Subscription
Zendesk Explore
Score 7.9 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
Pricing
Flexmonster Pivot Table & Charts ComponentZendesk Explore
Editions & Modules
Pivot Table for SQL/CSV/JSON Unlimited
$0
Annual SaaS Subscription
Pivot Table for Pentaho Mondrian
$0
Annual SaaS Subscription
Pivot Table for MS Analysis Services
$0
Annual SaaS Subscription
Pivot Table for SQL/CSV/JSON Basic
$299
Annual subscription
Pivot Table for Pentaho Mondrian
$799
Annual subscription
Pivot Table for SQL/CSV/JSON Unlimited
$799
Annual subscription
Pivot Table for MS Analysis Services
$799
Annual subscription
No answers on this topic
Offerings
Pricing Offerings
Flexmonster Pivot Table & Charts ComponentZendesk Explore
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Flexmonster Pivot Table & Charts ComponentZendesk Explore
Top Pros
Top Cons
Features
Flexmonster Pivot Table & Charts ComponentZendesk Explore
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Flexmonster Pivot Table & Charts Component
10.0
1 Ratings
20% above category average
Zendesk Explore
9.0
9 Ratings
10% above category average
Report Formatting Templates10.01 Ratings10.07 Ratings
Pixel Perfect reports00 Ratings7.15 Ratings
Customizable dashboards00 Ratings10.09 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Flexmonster Pivot Table & Charts Component
9.5
1 Ratings
16% above category average
Zendesk Explore
8.5
9 Ratings
5% above category average
Formatting capabilities9.01 Ratings9.09 Ratings
Report sharing and collaboration10.01 Ratings10.09 Ratings
Drill-down analysis00 Ratings9.59 Ratings
Integration with R or other statistical packages00 Ratings5.65 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Flexmonster Pivot Table & Charts Component
10.0
1 Ratings
18% above category average
Zendesk Explore
8.6
9 Ratings
3% above category average
Publish to PDF10.01 Ratings9.07 Ratings
Publish to Web00 Ratings7.76 Ratings
Report Versioning00 Ratings9.03 Ratings
Report Delivery Scheduling00 Ratings9.07 Ratings
Delivery to Remote Servers00 Ratings8.54 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Flexmonster Pivot Table & Charts Component
10.0
1 Ratings
23% above category average
Zendesk Explore
8.1
7 Ratings
2% above category average
Responsive Design for Web Access10.01 Ratings6.85 Ratings
Mobile Application00 Ratings8.42 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings9.06 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Flexmonster Pivot Table & Charts Component
-
Ratings
Zendesk Explore
7.7
7 Ratings
4% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings7.46 Ratings
Location Analytics / Geographic Visualization00 Ratings7.66 Ratings
Predictive Analytics00 Ratings6.45 Ratings
Pattern Recognition and Data Mining00 Ratings9.43 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Flexmonster Pivot Table & Charts Component
-
Ratings
Zendesk Explore
9.2
9 Ratings
8% above category average
Multi-User Support (named login)00 Ratings9.58 Ratings
Role-Based Security Model00 Ratings9.59 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.07 Ratings
Report-Level Access Control00 Ratings9.04 Ratings
Single Sign-On (SSO)00 Ratings10.07 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Flexmonster Pivot Table & Charts Component
-
Ratings
Zendesk Explore
6.3
4 Ratings
22% below category average
REST API00 Ratings6.14 Ratings
Javascript API00 Ratings6.33 Ratings
iFrames00 Ratings6.03 Ratings
Java API00 Ratings5.93 Ratings
Themeable User Interface (UI)00 Ratings6.63 Ratings
Customizable Platform (Open Source)00 Ratings7.02 Ratings
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User Ratings
Flexmonster Pivot Table & Charts ComponentZendesk Explore
Likelihood to Recommend
10.0
(1 ratings)
9.4
(9 ratings)
Usability
9.0
(1 ratings)
10.0
(2 ratings)
Support Rating
10.0
(1 ratings)
10.0
(2 ratings)
User Testimonials
Flexmonster Pivot Table & Charts ComponentZendesk Explore
Likelihood to Recommend
Flexmonster
Fantastic product to embed in any SaaS solution for reporting and data exports. Excellent performance, ability to customize fields and tons of other features out of the box that makes it a well-rounded tool that is easy to use. To top it off their support is amazing for answering technical questions quickly and they provide great examples to learn how to interact with the code. We are very happy with our choice to use Flexmonster!
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Zendesk
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
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Pros
Flexmonster
No answers on this topic
Zendesk
  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
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Cons
Flexmonster
No answers on this topic
Zendesk
  • Flexibility: the platform is somewhat limited for the creation of "non-standard" metrics
  • It is complicated to create dashboards with no previous Zendesk Explore knowledge
  • The reliability of Zendesk Explore has not been great: we had at least 5 situations when the dashboard was not showing data and had to approach Customer service for support
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Usability
Flexmonster
Checks all the boxes! Easy to use, great out of the box feature set and fantastic support team
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Zendesk
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
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Support Rating
Flexmonster
Quick response to questions and feedback, excellent documentation for learning about the product and tons of examples to leverage.
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Zendesk
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
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Alternatives Considered
Flexmonster
No answers on this topic
Zendesk
Zendesk Explore is more user friendly and the software plus maintenance cost is less. The report section is more detailed and no lag while creating report for a large data source. The report segments and formats are editable which make it more convenient to make a report according to a requirement for an individual.
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Return on Investment
Flexmonster
No answers on this topic
Zendesk
  • Money saved due to proper staffing.
  • Happier Staff- proper staffing ensures no one is overworked.
  • Ability to quickly pinpoint where issues are and why.
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ScreenShots

Flexmonster Pivot Table & Charts Component Screenshots

Screenshot of Pivot Component supports the printing of the Pivot view. Additionally users can export the reports into a variety of formats.Screenshot of Pivot Table Component helps you to create interactive pivot tables and charts reports for web and Flex applications. Pivot Component will provide your customers with an extremely intuitive end-user experience while creating and analyzing reports.Screenshot of Pivot Charts provide an alternative, interactive way to visualize data.Screenshot of The component will connect to any database: MS SQL, MySQL, Oracle, PostgreSQL - using simple script generating CSV output to enable real-time business analysis. Pivot Component is full browser-side component, thus you can use any desired server-side to generate CSV data.Screenshot of Pivot Table Component can connect to OLAP cubes via XMLA protocol. XMLA is XML for Analysis - an industry standard for data access in analytical systems, such as OLAP and Data Mining.Screenshot of Start mobile business reporting with the Flexmonster mobile application. It can be downloaded to your tablets from Google Play or Apple App Store.