10 Ratings
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Score 10 out of 100
19 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Flexmonster Pivot Table & Charts Component

Fantastic product to embed in any SaaS solution for reporting and data exports. Excellent performance, ability to customize fields and tons of other features out of the box that makes it a well-rounded tool that is easy to use. To top it off their support is amazing for answering technical questions quickly and they provide great examples to learn how to interact with the code. We are very happy with our choice to use Flexmonster!
Anonymous | TrustRadius Reviewer

Zendesk Explore

Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Flexmonster Pivot Table & Charts Component
10.0
Zendesk Explore
9.1
Report Formatting Templates
Flexmonster Pivot Table & Charts Component
10.0
Zendesk Explore
8.4
Pixel Perfect reports
Flexmonster Pivot Table & Charts Component
Zendesk Explore
9.0
Customizable dashboards
Flexmonster Pivot Table & Charts Component
Zendesk Explore
9.9

Ad-hoc Reporting

Flexmonster Pivot Table & Charts Component
9.5
Zendesk Explore
9.7
Formatting capabilities
Flexmonster Pivot Table & Charts Component
9.0
Zendesk Explore
9.8
Report sharing and collaboration
Flexmonster Pivot Table & Charts Component
10.0
Zendesk Explore
8.9
Drill-down analysis
Flexmonster Pivot Table & Charts Component
Zendesk Explore
9.9
Integration with R or other statistical packages
Flexmonster Pivot Table & Charts Component
Zendesk Explore
9.9

Report Output and Scheduling

Flexmonster Pivot Table & Charts Component
10.0
Zendesk Explore
6.6
Publish to PDF
Flexmonster Pivot Table & Charts Component
10.0
Zendesk Explore
7.0
Publish to Web
Flexmonster Pivot Table & Charts Component
Zendesk Explore
7.0
Report Versioning
Flexmonster Pivot Table & Charts Component
Zendesk Explore
4.0
Report Delivery Scheduling
Flexmonster Pivot Table & Charts Component
Zendesk Explore
8.4

Mobile Capabilities

Flexmonster Pivot Table & Charts Component
10.0
Zendesk Explore
5.6
Responsive Design for Web Access
Flexmonster Pivot Table & Charts Component
10.0
Zendesk Explore
7.0
Dashboard / Report / Visualization Interactivity on Mobile
Flexmonster Pivot Table & Charts Component
Zendesk Explore
4.1

Data Discovery and Visualization

Flexmonster Pivot Table & Charts Component
Zendesk Explore
9.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
Flexmonster Pivot Table & Charts Component
Zendesk Explore
10.0
Location Analytics / Geographic Visualization
Flexmonster Pivot Table & Charts Component
Zendesk Explore
8.6
Predictive Analytics
Flexmonster Pivot Table & Charts Component
Zendesk Explore
8.5

Access Control and Security

Flexmonster Pivot Table & Charts Component
Zendesk Explore
8.7
Multi-User Support (named login)
Flexmonster Pivot Table & Charts Component
Zendesk Explore
10.0
Role-Based Security Model
Flexmonster Pivot Table & Charts Component
Zendesk Explore
7.2
Multiple Access Permission Levels (Create, Read, Delete)
Flexmonster Pivot Table & Charts Component
Zendesk Explore
8.5
Single Sign-On (SSO)
Flexmonster Pivot Table & Charts Component
Zendesk Explore
9.0

Application Program Interfaces (APIs) / Embedding

Flexmonster Pivot Table & Charts Component
Zendesk Explore
10.0
REST API
Flexmonster Pivot Table & Charts Component
Zendesk Explore
10.0

Pros

Flexmonster Pivot Table & Charts Component

No answers on this topic

Zendesk Explore

  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
Anonymous | TrustRadius Reviewer

Cons

Flexmonster Pivot Table & Charts Component

No answers on this topic

Zendesk Explore

  • More detailed pieces of training on where to find datasets/queries.
  • Have demo reports to do live trainings; instead of watching videos.
  • Have a key as to what all of the datasets mean.
  • Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
Alexandra Rouzier | TrustRadius Reviewer

Usability

Flexmonster Pivot Table & Charts Component

Flexmonster Pivot Table & Charts Component 9.0
Based on 1 answer
Checks all the boxes! Easy to use, great out of the box feature set and fantastic support team
Anonymous | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore 10.0
Based on 2 answers
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
Anonymous | TrustRadius Reviewer

Support Rating

Flexmonster Pivot Table & Charts Component

Flexmonster Pivot Table & Charts Component 10.0
Based on 1 answer
Quick response to questions and feedback, excellent documentation for learning about the product and tons of examples to leverage.
Anonymous | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore 10.0
Based on 2 answers
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
Alexandra Rouzier | TrustRadius Reviewer

Alternatives Considered

Flexmonster Pivot Table & Charts Component

No answers on this topic

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Return on Investment

Flexmonster Pivot Table & Charts Component

No answers on this topic

Zendesk Explore

  • Identify surge ticket periods which help planning.
  • Identify CSAT Trend and use the data to improve customer satisfaction.
  • Identify SLA Trend and use the data to reduce turnaround time.
  • Identify 1-Touch % and use the data to improve response.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Flexmonster Pivot Table & Charts Component

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Flexmonster Pivot Table & Charts Component Editions & Modules

On-premise Edition
Pivot Table for Pentaho Mondrian$7991
Pivot Table for SQL/CSV/JSON Unlimited$7991
Pivot Table for MS Analysis Services$7991
Pivot Table for SQL/CSV/JSON Basic$2991
  1. Annual subscription
SaaS Edition
Pivot Table for SQL/CSV/JSON Unlimited$01
Pivot Table for Pentaho Mondrian$01
Pivot Table for MS Analysis Services$01
  1. Annual SaaS Subscription
Additional Pricing Details

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Explore Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Flexmonster Pivot Table & Charts Component
10.0
Zendesk Explore
9.9

Usability

Flexmonster Pivot Table & Charts Component
9.0
Zendesk Explore
10.0

Support Rating

Flexmonster Pivot Table & Charts Component
10.0
Zendesk Explore
10.0

Add comparison