Easy to Use Program!
October 07, 2021
Easy to Use Program!
Score 10 out of 10
Overall Satisfaction with Zendesk Explore
We use it for reporting and analytics for our client experience team within all lines of business. It is designed to help us analyze and understand where our opportunities are for customer support. Explore provides powerful, built-in reports that we can create without any coding knowledge that help us view and analyze key information about our customers and and support resources.
- Built-in reporting.
- Helps us analyze data without coding knowledge.
- Has prebuilt datasets and queries we can pull from.
- Customizable reporting.
- More detailed pieces of training on where to find datasets/queries.
- Have demo reports to do live trainings; instead of watching videos.
- Have a key as to what all of the datasets mean.
- Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
- Consistently provide reporting to our Client Experience Team and help improve our NPS and CSAT scores.
- Adding on new team members that we will be able to successfully provide solid #'s to their feedback and improvement within our team.
- With how successful Explore has been we see how an expansion into a Contact Center setting can be with all the proper reporting.
We tried other reporting and Zendesk Explore was by far the best as it was already implemented into our support system we were already using; Zendesk. The main selling point for us, is that all of the reports are customizable and that no coding knowledge is needed to build out our reports. We use it for reporting and analytics for our client experience team within all lines of business.
Do you think Zendesk Explore delivers good value for the price?
Are you happy with Zendesk Explore's feature set?
Did Zendesk Explore live up to sales and marketing promises?
Did implementation of Zendesk Explore go as expected?
Would you buy Zendesk Explore again?
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
Zendesk Explore is amazing and so user-friendly! When we first added on Explore and created our own reports, we had no idea it would come with this much information. If you want to look at a dataset, Explore already has it in the system for you! The main things we use it for currently is our CSAT, Reopened Ticket %, One Touch Ticket %, and so much more!