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Flip CX vs. LiveVox CCaaS

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Flip CX

LiveVox CCaaS

4 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Flip CX

    		N/A
    Small Businesses (1-50 employees)
    		Flip CX is a Voice AI and Call Automation platform designed to replace legacy IVR (Interactive Voice Response) systems with autonomous conversational interfaces. The solution utilizes vertical-specific AI models to resolve high-volume inbound and outbound support calls across Phone, Web, and SMS channels without human intervention. Key Capabilities End-to-End Intent Resolution: Automates complex customer intents, including…

    $0.15

    per automated call

    LiveVox CCaaS

    Score8.6 out of 10
    		N/ALiveVox is a contact center platform that boasts supporting more than 14 billion interactions a year, that integrates omnichannel communications, CRM, and WFO capabilities to deliver an agent and customer experience while reducing compliance risk. The technology enables engagement strategies on communication channels of choice to drive performance in contact centers. Its risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With…N/A
    Pricing
    Flip CXLiveVox CCaaS
    Editions & Modules
    Transportation Provider
    $0.15
    per automated call
    Transportation Broker
    $1
    per automated call
    eCommerce & Retail
    $1.50
    per automated call
    No answers on this topic
    Offerings
    Pricing Offerings
    Flip CXLiveVox CCaaS
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPay per automated call - With RedRoute, you only pay for the calls we successfully handle. All calls that get forwarded to a live agent are free of charge. 25% of Customers Choose to Secure a Lower Price for a 1-3 year Commitment—
    More Pricing Information
    Features
    Flip CXLiveVox CCaaS
    Contact Center Software
    Comparison of Contact Center Software features of Flip CX and LiveVox CCaaS
    Feature
    Flip CX
    -
    Ratings
    LiveVox CCaaS
    9.4
    2 Ratings
    11% above category average
    Agent dashboard00 Ratings8.62 Ratings
    Validate callers00 Ratings9.62 Ratings
    Outbound response00 Ratings9.12 Ratings
    Call forwarding00 Ratings10.01 Ratings
    Click-to-call (CTC)00 Ratings9.42 Ratings
    Warm transfer00 Ratings10.02 Ratings
    Predictive dialing00 Ratings9.12 Ratings
    Interactive voice response00 Ratings10.01 Ratings
    REST APIs00 Ratings9.01 Ratings
    Call scripts00 Ratings10.02 Ratings
    Call tracking00 Ratings10.02 Ratings
    Multichannel integration00 Ratings10.02 Ratings
    CRM software integration00 Ratings7.62 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Flip CX and LiveVox CCaaS
    Feature
    Flip CX
    -
    Ratings
    LiveVox CCaaS
    9.6
    2 Ratings
    14% above category average
    Inbound call routing00 Ratings9.42 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings10.02 Ratings
    Quality management00 Ratings9.62 Ratings
    Call analytics00 Ratings9.62 Ratings
    Historical reporting00 Ratings9.12 Ratings
    Live reporting00 Ratings8.72 Ratings
    Customer surveys00 Ratings10.01 Ratings
    Customer interaction analytics00 Ratings10.02 Ratings
    Best Alternatives
    Flip CXLiveVox CCaaS
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    Score8.8 out of 10
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    Fin
    Score8.8 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Sprinklr Service
    Score7.9 out of 10
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Flip CXLiveVox CCaaS
    Likelihood to Recommend
    -
    (0 ratings)
    8.6
    (2 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (2 ratings)
    User Testimonials
    Flip CXLiveVox CCaaS
    Likelihood to Recommend
    Flip CX
    No answers on this topic
    LiveVox
    LiveVox CCaaS is definetly the better option when comparing to other platforms that handle the same task. One of the main reasons that I love using the platform compared to products like Encore is that the audio isn't constantly buffering, unlike Encore if you have a failed internet connection the call does not stop or require you to reload the audio.
    Modesto Ruiz
    Quality Experience Management
    Read full review
    Pros
    Flip CX
    No answers on this topic
    LiveVox
    • It provides all-in-one platform for calls, emails, SMS and chat interactions with customers.
    • It has in built compliance controls for regulatory frameworks such as TCPA and CFPB. It has consent management tool as well.
    • It gives agents access to notes from previous customer interactions. If a CX is calling about an unresolved issue, the agents are aware why CX is calling and can get into resolving the issue without again asking customer about the issue they are facing.
    Incentivized
    Verified User
    Read full review
    Cons
    Flip CX
    No answers on this topic
    LiveVox
    • Some reporting features can be simplified (being able to determine if the member or agent releases the call).
    • Enable video recording during the calls.
    Modesto Ruiz
    Quality Experience Management
    Read full review
    Usability
    Flip CX
    No answers on this topic
    LiveVox
    It does a very good job with agent tracking, workforce management, productivity tracking and availability tracking. Since it has inbuild compliance tools and controls, it eliminates any regulatory risks associated with calling, consent, etc. It has a decent in built reporting that helps plan the workforce.
    Incentivized
    Verified User
    Read full review
    Alternatives Considered
    Flip CX
    No answers on this topic
    LiveVox
    Incentivized
    Verified User
    Read full review
    Return on Investment
    Flip CX
    No answers on this topic
    LiveVox
    • This has made our time evaluating calls more efficient.
    • Being able to open multiple tabs and calls allow you to easily multitask when you have to review multiple calls at the same time.
    Modesto Ruiz
    Quality Experience Management
    Read full review
    ScreenShots

    Flip CX Screenshots

    Screenshot of Handle "order status" (or WISMO) calls quickly, accurately & satisfactorily.Screenshot of General settings include intent handling (returns, order status, damages, cancelations, etc), operator names, call recording disclaimers, language options, and more.Screenshot of Configure unique settings for each of the phone numbers you'd like handled by RedRoute's voice automation.Screenshot of Get started quickly and easily with a guided 30 minute setup! Test the RedRoute system on any percentage of calls, and scale or decrease automation at any time.