Floship is a logistics technology company that provides end-to-end global fulfillment and logistics solutions for eCommerce brands and large-scale crowdfunding campaigns, offering cross-border logistics, with international warehousing, global shipping and returns management, and multi-brand management.
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LogiNext Mile
Score9 out of 10
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LogiNext Mile is a last mile distribution and delivery channel optimization software which promises to enable companies to save costs by optimizing and automating delivery resource and medium management, delivery route planning and scheduling dispatch while dynamically tracking all the on-field movements.
I feel you should AVOID FLOSHIP AT ALL COSTS - in my experience, we have a USD 137,978 loss and counting; they have charged my card for $10,000+ without consent multiple times. I personally recommend AVOIDING THEM AT ALL COSTS. I was originally approached by Floship to provide fulfillment services for a Kickstarter campaign. After being provided a full cost simulation and in-person advice, it was my experience that all support disappeared once fulfillment should have begun. In my experience, our clients have been severely inconvenienced through ineffective and late shipping practices. I feel we have burned a significant amount of time and money in correcting this; to the extent that we will look forward to just shipping ourselves and/or using better alternatives such as Easyship in the future. I feel they do not provide any visibility to their costs which I believe are entirely inflated (e.g. more than $50 USD quoted as import tax for a $3 shipment). It is my experience that they need to provide receipts for their services charged. [...] In my experience, having not dealt with Floship for several months, they have now attempted to charge a card we removed from their website. I believe this implies that they keep your payment details stored separately and record your CVV and other sensitive information. I have since canceled the card since they haven't stopped, and we do not owe them any money. [...] I feel that Floship's complete hostility at the suggestion of any wrongdoing indicates the awful experience I feel you will also have if you work with them. It is also my belief that their responses do not attempt to address our concerns [...]. I feel our prior requests for support, transparency regarding postage receipts, and general work orders have been largely ignored until I spoke out publicly. [...]
Last-Mile Delivery Optimization: LogiNext Mile is well-suited for logistics companies looking to optimize their last-mile delivery operations, including route planning and driver management. The software's real-time tracking and route optimization features can help reduce delivery times, increase efficiency, and improve customer satisfaction.
Route Optimization: LogiNext Mile's route optimization feature helps companies plan the most efficient delivery routes, taking into account factors such as traffic, delivery windows, and package sizes.
Real-Time Tracking: LogiNext Mile's real-time tracking feature allows logistics companies to provide accurate and up-to-date information to customers on the status of their deliveries.
Automated Dispatching: LogiNext Mile's automated dispatching feature can help streamline the dispatching process, ensuring that delivery tasks are assigned to the right driver at the right time.
Analytics and Reporting: LogiNext Mile provides detailed analytics and reporting, allowing logistics companies to track key performance metrics such as delivery times, driver performance, and delivery costs. This information can be used to identify areas for improvement and optimize delivery operations.
I believe that all costs were hidden with 0 visibility. For example, I was charged a 3% transaction fee and 3% card fee with no other payment options. Shipping costs are provided to you up to 3 months later, but in my experience, no receipts are provided.
I feel that customer service is non-existent. In my experience, my emails went unanswered unless they are actively soliciting.
In my experience, additional services such as pick packing inflate costs drastically making our costs 60% underquoted.
