Overall Satisfaction with Floship
I wanted to use Floship to provide 3PL 'solutions' however I feel their quoted services and actual costs were completely misleading.
Notably, issues I experienced include:
Notably, issues I experienced include:
- Agreeing to DDP (duties paid) shipping, which was paid upfront, and then subsequently invoicing us a second time for the same custom fees/duties.
- Once the invoice was paid, I believe staff also attempted to change the terms of the agreement to DAP (duties unpaid) before being corrected, citing difficulties with their customs broker, and we had to resolve them ourselves.
- I personally dealt with the support staff refusing to provide any receipts for postage costs. You are provided 'estimate' options per carrier and are invoiced for them up to a month later, I believe, with no indication as to how costs were calculated so that more affordable options can be identified.
- I regularly experienced pick-packed orders that were done incorrectly, with missing items leading to further shipments and additional costs while negatively impacting our customer's experience.
- Despite a contractual SLA of next business day fulfillment, I believe they did not ship more than 1200 orders for 28+ days. I feel they attempted to charge us for using a more expensive courier, stating that the original selection was unavailable. When asked for additional information, they stated they would refund the 'difference'; however, this never occurred.
- I believe they lost many inbound shipments for several weeks, and claimed that they were not delivered until the delivery courier provided signed proof of delivery.
- I feel that the postage costs are provided as inflated estimates. At the same time, they held our money for several months before invoicing, which in my experience, required us to overspend to continue fulfillment.
- Additionally, I was given no option to withdraw money deposited and was charged a 3% deposit fee in addition to a 3% service fee per invoice. This information was NOT included in the original cost simulation provided.
- I feel that my email support requests are regularly ignored, and when staff did respond, it was not to the actual queries.
- In my experience, their portal does not provide for sending customers tracking emails, and it is my belief will need to pay upwards of $300 USD/month for external apps.
- Negative: Cost to us of over 130K USD
- Negative: Shipments and packages delayed by more than 28 days
- Negative: Complete loss of trust and goodwill for customers
Do you think Floship delivers good value for the price?
No
Are you happy with Floship's feature set?
No
Did Floship live up to sales and marketing promises?
No
Did implementation of Floship go as expected?
No
Would you buy Floship again?
No
Using Floship
2 - Shipping managers
- We will not be using Floship again.
Evaluating Floship and Competitors
- Other
I feel we were misled on the applicability of their software, which did not work in providing tracking numbers and required us to use another paid solution.
Because of my experience, I will never use or trust them again.
Floship Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Using Floship
Pros | Cons |
---|---|
None | Do not like to use Unnecessarily complex Difficult to use Requires technical support Not well integrated Inconsistent Slow to learn Cumbersome Feel nervous using Lots to learn |
- None
- Exporting data
- Bulk changes
- Payments