Floship vs. Manhattan Active Supply Chain

I feel you should AVOID FLOSHIP AT ALL COSTS - in my experience, we have a USD 137,978 loss and counting; they have charged my card for $10,000+ without consent multiple times. I personally recommend AVOIDING THEM AT ALL COSTS. I was originally approached by Floship to provide fulfillment services for a Kickstarter campaign. After being provided a full cost simulation and in-person advice, it was my experience that all support disappeared once fulfillment should have begun. In my experience, our clients have been severely inconvenienced through ineffective and late shipping practices. I feel we have burned a significant amount of time and money in correcting this; to the extent that we will look forward to just shipping ourselves and/or using better alternatives such as Easyship in the future. I feel they do not provide any visibility to their costs which I believe are entirely inflated (e.g. more than $50 USD quoted as import tax for a $3 shipment). It is my experience that they need to provide receipts for their services charged. [...] In my experience, having not dealt with Floship for several months, they have now attempted to charge a card we removed from their website. I believe this implies that they keep your payment details stored separately and record your CVV and other sensitive information. I have since canceled the card since they haven't stopped, and we do not owe them any money. [...] I feel that Floship's complete hostility at the suggestion of any wrongdoing indicates the awful experience I feel you will also have if you work with them. It is also my belief that their responses do not attempt to address our concerns [...]. I feel our prior requests for support, transparency regarding postage receipts, and general work orders have been largely ignored until I spoke out publicly. [...]

Its a good product and its easy to interconnect with any other product seamlessly for the product optimization. Using Manhattan Active Supply Chain will increase warehouse productivity and equipment efficiency. It has a flexible approach in which companies can take advantages of the new features that are released by the Manhattan. Manhattan also has a great support team to help customers.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• This product offers great functionality to optimize a business's supply chain processes.
• I like that it is easy to use.
• Pretty much self explanatory once you get logged in.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I believe that all costs were hidden with 0 visibility. For example, I was charged a 3% transaction fee and 3% card fee with no other payment options. Shipping costs are provided to you up to 3 months later, but in my experience, no receipts are provided.
• I feel that customer service is non-existent. In my experience, my emails went unanswered unless they are actively soliciting.
• In my experience, additional services such as pick packing inflate costs drastically making our costs 60% underquoted.

• I don't get very many orders that have to be routed through this portal.
• If it has been a while since logging in, I have to request that my account be unlocked.
• While there was great functionality, the ability to custom tailor the platform to a unique business process was limited.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I give Floship a one out of ten because there is no functionality, and I believe costs are deliberately hidden to obfuscate.

I feel that Floship support is hostile, and did not regularly answer emails.

Easyship is a much better alternative; we selected Floshi, I feel, as a costly mistake.

Manhattan Active Supply Chain is user friendly and easy to navigate. It's good with inventory management. Small variances in inventory
can have big repercussions in your supply chain and I prefer to use a stable product, so I feel the best choice is Manhattan Active Supply Chain. Also the tool's good with planning and forecasting, it provides sophisticated tools that anticipate demand.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Negative: Cost to us of over 130K USD
• Negative: Shipments and packages delayed by more than 28 days
• Negative: Complete loss of trust and goodwill for customers

• Supply-chain solutions have the power to help organizations understand and model consequences
• It was strategically designed
• Its a good product

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info