Floship vs. Unleashed

I feel you should AVOID FLOSHIP AT ALL COSTS - in my experience, we have a USD 137,978 loss and counting; they have charged my card for $10,000+ without consent multiple times. I personally recommend AVOIDING THEM AT ALL COSTS. I was originally approached by Floship to provide fulfillment services for a Kickstarter campaign. After being provided a full cost simulation and in-person advice, it was my experience that all support disappeared once fulfillment should have begun. In my experience, our clients have been severely inconvenienced through ineffective and late shipping practices. I feel we have burned a significant amount of time and money in correcting this; to the extent that we will look forward to just shipping ourselves and/or using better alternatives such as Easyship in the future. I feel they do not provide any visibility to their costs which I believe are entirely inflated (e.g. more than $50 USD quoted as import tax for a $3 shipment). It is my experience that they need to provide receipts for their services charged. [...] In my experience, having not dealt with Floship for several months, they have now attempted to charge a card we removed from their website. I believe this implies that they keep your payment details stored separately and record your CVV and other sensitive information. I have since canceled the card since they haven't stopped, and we do not owe them any money. [...] I feel that Floship's complete hostility at the suggestion of any wrongdoing indicates the awful experience I feel you will also have if you work with them. It is also my belief that their responses do not attempt to address our concerns [...]. I feel our prior requests for support, transparency regarding postage receipts, and general work orders have been largely ignored until I spoke out publicly. [...]

Unleashed's new AIM (Advanced Inventory Management) module has made stock reordering, forecasting, and general "health" monitoring much easier. What used to be done in a large, hard to maintain, spreadsheet can now be done through this module, and more. Its tight inventory control has been great at stopping users adjusting stock to clear orders, without following a proper review process, and it's really shone a light onto our stock levels and how we're managing them.

Incentivized

• Advanced Inventory Management module is super
• Managing stock
• Integrations

Incentivized

• I believe that all costs were hidden with 0 visibility. For example, I was charged a 3% transaction fee and 3% card fee with no other payment options. Shipping costs are provided to you up to 3 months later, but in my experience, no receipts are provided.
• I feel that customer service is non-existent. In my experience, my emails went unanswered unless they are actively soliciting.
• In my experience, additional services such as pick packing inflate costs drastically making our costs 60% underquoted.

• It's not massively customisable
• Receipting of purchase orders could be improved

Incentivized

I give Floship a one out of ten because there is no functionality, and I believe costs are deliberately hidden to obfuscate.

I feel that Floship support is hostile, and did not regularly answer emails.

Easyship is a much better alternative; we selected Floshi, I feel, as a costly mistake.

Ultimately we wanted a pure SaaS solution that integrated with Salesforce and Unleashed was the best product we found that natively integrated with the CRM

Incentivized

• Negative: Cost to us of over 130K USD
• Negative: Shipments and packages delayed by more than 28 days
• Negative: Complete loss of trust and goodwill for customers

• Highlighted we are overstocked on 75% of our items
• Helped to reduce these overstocks
• Saved hours of time each month in readjusting stock levels due to poor practice in old system

Incentivized