TrustRadius: an HG Insights company

FortiMonitor vs. Zscaler Digital Experience (ZDX)

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FortiMonitor

    Score8 out of 10
    N/AFortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or where the application is hosted. It is based on Panopta, which was acquired by Fortinet in late 2020.N/A

    Zscaler Digital Experience (ZDX)

    Score9 out of 10
    N/AZscaler digital experience is a cloud-native service, part of the Zscaler security cloud, that analyzes, troubleshoots, and resolves user experience issues. Zscaler Digital Experience is part of the comprehensive Zscaler Zero Trust Exchange™ platform, which enables fast, secure connections and allows employees to work from anywhere using the internet as the corporate network. Based on least-privileged access, it provides comprehensive security using context-based identity and policy…N/A
    Pricing
    FortiMonitorZscaler Digital Experience (ZDX)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    FortiMonitorZscaler Digital Experience (ZDX)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsOur simple, usage-based pricing model is ideal whether you have five servers, or 500 hundred. You’ll be charged monthly per the number of instances monitored, and any additional features you’re using, such as CounterMeasures and synthetic checks. Standard Instances - $6/Instance Network Devices - $9/Device Containers - $2/Container—
    More Pricing Information
    Best Alternatives
    FortiMonitorZscaler Digital Experience (ZDX)
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Catchpoint
    Score8.5 out of 10
    Catchpoint
    Score8.5 out of 10
    Enterprises
    Nexthink
    Score7.3 out of 10
    Nexthink
    Score7.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FortiMonitorZscaler Digital Experience (ZDX)
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.7
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (3 ratings)
    User Testimonials
    FortiMonitorZscaler Digital Experience (ZDX)
    Likelihood to Recommend
    Fortinet
    It is great for monitoring internet connections.
    The agent installed on Windows works efficiently and takes up little resources. The method of settling costs is not very clear.
    There should also be a table with the current list of costs visible.
    Incentivized
    Read full review
    Zscaler
    We specifically use Zscaler Digital Experience (ZDX) for monitoring critical apps and apps that are known for having connection issues. Some critical SaaS apps for example would be Zoom (call quality), Genesys (call quality), Microsoft Services, Service Now, etc. Zscaler Digital Experience (ZDX) is perfect for quick troubleshooting and providing a quick Mean-time to Innocence (MTTI) for Zscaler since it is often blamed for issues given it is our forward proxy and primary means of internet security.
    Incentivized
    Read full review
    Pros
    Fortinet
    • Monitoring from several locations
    • Fast notification
    • Push notifications, SMS and calling
    Incentivized
    Read full review
    Zscaler
    • To check user public IP for troubleshooting
    • DNS configured on his device
    • Add applications and monitor the performance
    Incentivized
    Read full review
    Cons
    Fortinet
    • Simplifying the interface
    • Simplification of the process, e.g. notifications to Slack
    • Dark mode for panel and dashboard
    • Push notification - should contain more detailed information
    • A nicer looking dashboard
    Incentivized
    Read full review
    Zscaler
    No answers on this topic
    Usability
    Fortinet
    No answers on this topic
    Zscaler
    Feels often hard to discern what tab one needs to be in to see relevant information. If I am in applications looking at it and I find a few people have issues, I then have to leave the applications tab to go to each individual user and discern why they are having issues instead of being able to select all of those individuals and lump them together. It does do geo grouping though which sometimes helps.
    Incentivized
    Read full review
    Alternatives Considered
    Fortinet
    Panopta management from the cloud (remote panel).
    Easy work on installation.
    To monitor servers, it is enough for the server to have contact only with the Internet.

    Multiple channels for sending notifications.
    Incentivized
    Read full review
    Zscaler
    We have also used Cisco Thousand Eyes and NextThink. Imagine a product that offers the best of both worlds and is still somehow more powerful and easier to deploy than either one- that is Zscaler Digital Experience (ZDX).
    Incentivized
    Read full review
    Return on Investment
    Fortinet
    • Provides high availability of services
    Incentivized
    Read full review
    Zscaler
    • Excellent end to end visibility
    • Proactive issue detection
    • User friendly dashboards
    Incentivized
    Read full review
    ScreenShots

    FortiMonitor Screenshots

    Screenshot of Customizable dashboards offer a wide variety of widgets so you can easily adjust them to your workflow and track the health and performance of your deployments.Screenshot of Automate diagnostics and remediation. Whether it’s running a complex synthetic test or automatically restarting a system so that it will come back online, leave those tasks to us while your team gets back to what matters.Screenshot of Incidents include metrics and meta-data so engineers can begin working on the incident as soon as they’ve received an alert.

Integrating your alerting and and incident management creates a seamless, easy-to-use experience.  

Engineers can quickly acknowledge alerts, both from Panopta and the mobile app, making it easy for their teammates to see which incidents still need to be addressed. 

With customizable alerting workflows, creating alert policies which suit your team is simple and intuitiveScreenshot of Alert Timelines automatically escalate incidents if they remain open.

Assign leads to incidents, making delegation and keeping team members in the loop easy.

By running diagnostics using CounterMeasures, teams can quickly determine whether an admin is necessary to resolve the issue
Review and approve CounterMeasures to enrich incidents with more context.Screenshot of Know which incidents are being worked on at-a-glance.

Engineers can easily escalate an incident if they need a senior team member to resolve the issue.

Integrates with popular communication and ticketing tools like Slack and JIRA.

Stay connected with your team using the mobile app, or take quick actions like acknowledging, scheduling maintenance, or approve a CounterMeasure so your team knows you’re on it.Screenshot of Incidents are enriched with diagnostics and metrics, and include streamlined views of all related events that make it easier to diagnose and resolve incidents.

Engineers are able to see the full context of an incident before logging into any systems.

CounterMeasures provide an automated way to diagnose and resolve incidents, allowing engineers to focus on more valuable activities.

Metrics and data from incidents can be elevated to the incident summary, providing an easy way for teams to reference what they’d done to fix similar problems in the past.