TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FreJun

    Score9 out of 10
    N/AN/AN/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    FreJunManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    FreJunManhattan Active Customer Engagement
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    FreJunManhattan Active Customer Engagement
    Considered Both Products
    FreJun
    No answer on this topic
    Manhattan Associates
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    6 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    6 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Best Alternatives
    FreJunManhattan Active Customer Engagement
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    Invoca
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    Simplify360
    Score7.8 out of 10
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    CallRail
    Score9.1 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Invoca
    Score9.9 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreJunManhattan Active Customer Engagement
    Likelihood to Recommend
    9.0
    (6 ratings)
    8.0
    (1 ratings)
    Usability
    8.7
    (6 ratings)
    -
    (0 ratings)
    User Testimonials
    FreJunManhattan Active Customer Engagement
    Likelihood to Recommend
    FreJun
    As an HR professional, I have to handle multiple calls a day. Using a phone continuously was something I was tired of, so with the help of FreJun Browser, calling made my work much easier and more efficient. Due to the browser calling and the click-to-call feature, I would rate it 9 out of 10.
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    FreJun
    • Browser calling.
    • Click to call.
    • Dashboard
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    FreJun
    • Nothing as such.
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Usability
    FreJun
    It is user friendly application. And also if I miss the call and I was on break so it send the email notification as well so I get to know someone trying to connect with me
    Read full review
    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    FreJun
    Click to call feature, bulk dialing, call recording feature.
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    FreJun
    • FreJun help in calling
    • tracking call records
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
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