FreJun is a call automation platform offered by FreJun India Pvt Ltd. that aims to simplify business calls and enhance productivity. According to the vendor, this platform is specifically designed for small to medium-sized businesses and caters to various professions and industries, including sales professionals, recruitment professionals, customer support teams, call centers, and marketing teams. By automating the calling process, logging calls, and providing valuable insights, FreJun aims to help users make more calls, improve call pickups, increase team productivity, and stay organized.
Key Features
Virtual number: According to the vendor, users can acquire a local or toll-free number for their business, which can help establish a professional presence and enhance customer communication.
Click to call: The vendor states that users can initiate calls with a single click while browsing the web, eliminating the need for manual dialing and potentially saving time.
Call transcript: Users can benefit from automatic call transcription, allowing for easy reference and retrieval of important information discussed during calls, according to the vendor.
CRM/ATS integration: According to the vendor, FreJun seamlessly integrates with CRM/ATS systems, enabling users to make calls directly from their existing platforms and streamline their workflow.
Autodial: The vendor claims that FreJun automates the dialing process by automatically dialing a list of phone numbers, thereby enabling users to efficiently reach more contacts.
Reports & Analytics: FreJun offers detailed reports and analytics, providing valuable insights into call data and agent performance, according to the vendor. This can help users make data-driven decisions and optimize their calling operations.
Call routing: According to the vendor, FreJun automatically routes incoming calls to the appropriate agent or department based on predefined rules, ensuring efficient call handling and potentially improving the customer experience.
Voice broadcast: The vendor claims that FreJun allows users to reach a large number of contacts simultaneously by delivering pre-recorded messages, which can be useful for important announcements or promotions.
AI insights: According to the vendor, FreJun leverages AI technology to analyze call data, identify patterns, and provide actionable insights to improve call operations and overall performance.
