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Users of FreJun Dialer have found the software to be highly beneficial in several key use cases. Firstly, it has allowed them to increase …
Overview
What is FreJun?
FreJun is a call automation platform offered by FreJun India Pvt Ltd. that aims to simplify business calls and enhance productivity. According to the vendor, this platform is specifically designed for small to medium-sized businesses and caters to various professions and industries, including sales...
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Product Details
- About
- Tech Details
What is FreJun?
FreJun is a call automation platform offered by FreJun India Pvt Ltd. that aims to simplify business calls and enhance productivity. According to the vendor, this platform is specifically designed for small to medium-sized businesses and caters to various professions and industries, including sales professionals, recruitment professionals, customer support teams, call centers, and marketing teams. By automating the calling process, logging calls, and providing valuable insights, FreJun aims to help users make more calls, improve call pickups, increase team productivity, and stay organized.
Key Features
Virtual number: According to the vendor, users can acquire a local or toll-free number for their business, which can help establish a professional presence and enhance customer communication.
Click to call: The vendor states that users can initiate calls with a single click while browsing the web, eliminating the need for manual dialing and potentially saving time.
Call transcript: Users can benefit from automatic call transcription, allowing for easy reference and retrieval of important information discussed during calls, according to the vendor.
CRM/ATS integration: According to the vendor, FreJun seamlessly integrates with CRM/ATS systems, enabling users to make calls directly from their existing platforms and streamline their workflow.
Autodial: The vendor claims that FreJun automates the dialing process by automatically dialing a list of phone numbers, thereby enabling users to efficiently reach more contacts.
Reports & Analytics: FreJun offers detailed reports and analytics, providing valuable insights into call data and agent performance, according to the vendor. This can help users make data-driven decisions and optimize their calling operations.
Call routing: According to the vendor, FreJun automatically routes incoming calls to the appropriate agent or department based on predefined rules, ensuring efficient call handling and potentially improving the customer experience.
Voice broadcast: The vendor claims that FreJun allows users to reach a large number of contacts simultaneously by delivering pre-recorded messages, which can be useful for important announcements or promotions.
AI insights: According to the vendor, FreJun leverages AI technology to analyze call data, identify patterns, and provide actionable insights to improve call operations and overall performance.
FreJun Features
- Supported: Call Recording
- Supported: Call Tracking Metrics
- Supported: Archiving & Retention
- Supported: On-Demand Recording
- Supported: Automated Routing
FreJun Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of FreJun Dialer have found the software to be highly beneficial in several key use cases. Firstly, it has allowed them to increase their call volume and improve call quality, resulting in better interactions with leads and ultimately increased sales. The detailed analytics and reporting capabilities of the software have empowered sales teams to make more calls, have better conversations, and close more deals. This helps them track the number of calls made, call duration, and access recorded conversations for reference and privacy purposes.
Another important use case is the ability to easily manage outbound calls. Users appreciate that the software keeps track of calling activity, provides call recordings for reference, and even offers a virtual number to ensure their personal numbers are not shared. This feature not only saves time and effort but also streamlines the follow-up process by facilitating callbacks from clients. Additionally, users value the daily reports and the simple exporting of call logs and reports.
Overall, FreJun Dialer is praised for its user-friendly nature, reliable call connectivity, and efficient autodialing capabilities. It solves various pain points such as time management issues, secure calling, and maintaining comprehensive client records. With its range of features and positive user experiences, FreJun Dialer proves to be a valuable tool for sales teams seeking to optimize their calling strategies and drive better results.
Easy to Use: Users have consistently found FreJun easy to use and operate, with a user-friendly interface. Several reviewers have praised the software for its intuitive design and straightforward navigation, making it accessible for both new and experienced users.
Helpful Autodialer Feature: Many users have expressed their appreciation for FreJun's autodialer feature, noting that it is particularly helpful for quickly finishing pending calls and managing follow-ups. This functionality has been highlighted as a time-saving tool that enhances efficiency in call management.
Highly Praised Call Recording: The call recording feature of FreJun has received high praise from multiple reviewers. They have commended the software for allowing them to easily access and listen to their previous conversations with clients. This capability has proven valuable for future reference, understanding content, and extracting important information from past interactions.
Difficulties in making calls: Several users have encountered difficulties when trying to make new calls and have expressed frustration with the challenge of connecting with customers.
Connectivity issues during calls: Users have reported instances of minor connectivity issues and interruptions during calls, which has had a negative impact on their overall user experience.
Slow connection and response time: Some users have experienced frustration due to the software's slow speed in connecting and responding, causing delays and hindering productivity.