TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GatherUp

    Score9.9 out of 10
    N/AGatherUp (formerly GetFiveStars) from Traject is a customer experience and online review engine that enables insights, supporting marketing and helping to convert customers. GatherUp is used to gather customer feedback and reviews into one place to drive sales.

    $99

    per month per location

    Synup

    Score9.5 out of 10
    N/ASynup is a location intelligence tool that helps businesses with their local marketing, discovery, and engagement. Businesses and agencies alike can use Synup to get listed online, monitor online reputation, generate business reviews and track search engine analytics.

    $99

    per month

    Pricing
    GatherUpSynup
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GatherUpSynup
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Synup offers scalable pricing plans for agencies looking to grow their clientbase and expand their service offerings. A discount is available for annual billing.
    More Pricing Information
    Community Pulse
    GatherUpSynup
    Considered Both Products
    Traject
    No answer on this topic
    Synup
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Best Alternatives
    GatherUpSynup
    Small Businesses
    Brand24
    Score9 out of 10
    Google Business Profile
    Score8.4 out of 10
    Medium-sized Companies
    Birdeye
    Score8.7 out of 10
    Google Business Profile
    Score8.4 out of 10
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GatherUpSynup
    Likelihood to Recommend
    10.0
    (1 ratings)
    10.0
    (6 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    GatherUpSynup
    Likelihood to Recommend
    Traject
    We were previously using a different review platform and it did not allow us to track our review for accuracy. It also did not allow us to send reminders if someone had not left us a review yet. GatherUp does a phenomenal job with allowing us to send reminders.
    Incentivized
    Read full review
    Synup
    Synup is ideal for businesses with several locations, ensuring consistent and accurate information across all directories. This is crucial for franchises, restaurant chains, or retail stores. Small businesses and startups, often with limited resources, benefit from Synup's user-friendly interface and time-saving features. It simplifies the process of managing online listings without requiring extensive technical expertise. Businesses placing a high value on online reputation management find Synup valuable. The platform's review monitoring and centralized dashboard help businesses respond promptly to customer feedback, enhancing their overall online image.
    Incentivized
    Read full review
    Pros
    Traject
    • Tracking Reviews
    • Follow up reminders
    • NPS scores
    Incentivized
    Read full review
    Synup
    • Synup is extremely good at keeping track of customer reviews from various platforms in one centralised dashboard.
    • One of Synup's strengths is its ability to sync business information simultaneously across multiple platforms.
    Incentivized
    Read full review
    Cons
    Traject
    • N/A
    • N/A
    • N/A
    Incentivized
    Read full review
    Synup
    • Improving the mobile app experience could be beneficial.
    • Product is little too expensive.
    Incentivized
    Read full review
    Usability
    Traject
    GatherUp allows us to get ahead of any issues by allowing our Homeowners to send us direct feedback through the NPS surveys. It also allows them to leave reviews about their experience.
    Incentivized
    Read full review
    Synup
    No answers on this topic
    Alternatives Considered
    Traject
    Gather Up was a game changer for us with our reviews. It is so much easier to track our reviews and allow our Homeowners an outlet to make others aware about their experiences
    Incentivized
    Read full review
    Synup
    Synup was recommended by a colleague and had great results for their company. We did a trial period and noticed a big turnaround in customer engagement and a boost in the positivity of our business.
    Incentivized
    Read full review
    Return on Investment
    Traject
    • Our Reviews have increased
    • It has allowed us to get ahead of issues with the NPS survey
    • It allows us to track where we sit quarterly.
    Incentivized
    Read full review
    Synup
    • My Business after using Synup experience an increase in local visibility.
    • We improved our rating from 3.5
    • to 4.1 and our posts get 65% more engagement.
    • Real-time analytics provided by Synup empower my business with valuable insights
    Incentivized
    Read full review
    ScreenShots

    Synup Screenshots

    Screenshot of Agency Operating SystemScreenshot of Local Listing Management SoftwareScreenshot of Online Reputation Management SoftwareScreenshot of Social Media Management SoftwareScreenshot of SMB Prospecting Tool for AgenciesScreenshot of Sales Pipeline & CRM