Google Cloud Functions vs. Zendesk Sunshine

Any sort of transaction or complex logic that is going to take longer than 250ms or accesses resources that are protected by permissions, secrets, etc. is a great use case for a GCF. Some sort of "helper function" associated strictly with the UI inside browser would not be a good application of a GCF. It would not be crazy to create/debug some fairly complicated logic inside the browser/IDE and when perfected package it up as a Google Cloud Function. I have done that many times.

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For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.

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• integration with oAuth
• integration with Firebase
• integration with React Frontend

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• Customization and ability to create customer profiles
• Easy integration with other tools and rich history of customer actions.
• Provides a fully intuitive interface
• Very good ways to analyze

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• Needing a zip file is problematic (when wanting to automate deployment for example).
• Requires another solution to execute automatically (ex. cloud scheduler).

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• There are some glitches when doing upgrades on information or data, sometimes
• It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day.
• The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match.

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The console UI is pretty nasty. Managing various authentication/permissions configurations is just a nightmare. On the other hand, once you are over the hump it's not so bad. AWS Lambda is no better.

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Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.

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Documentation is provided and clear for this service. Although GCP support is included in the current contract we didn't get to use it since the process is pretty straightforward.

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Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.

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It is easier to keep everything in house when we are using GCP or AWS. To mix Lambda with google cloud is not a best practice and will cause problems ahead. The segmentation is clear, if you are using google, you use Google Cloud Functions. if you are on Amazon, you use all AWS tools. You can't mix them. The price is set.

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• For training purposes, it is free
• Budgeting makes it cap the use
• monitoring makes it predictable

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• Agility and improved response times
• Improved customer relationship/engagement
• Integration and tracking capabilities for customer growth phases.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info