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Surpassing expectations
Updated June 05, 2022

Surpassing expectations

Johan Moyano | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zendesk Sunshine

In our company, we use Zendesk Sunshine so that we can integrate all the emails that our company receives and others related to CRM. Essentially, it allows us to have a very effective personalization and reduce response times. Creating profiles of each customer, is critical in terms of experience, as well as tracking every interaction and action of the customer, which saves us a lot of search time and effort.
  • Customization and ability to create customer profiles
  • Easy integration with other tools and rich history of customer actions.
  • Provides a fully intuitive interface
  • Very good ways to analyze
  • There are some glitches when doing upgrades on information or data, sometimes
  • It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day.
  • The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match.
  • Agility and improved response times
  • Improved customer relationship/engagement
  • Integration and tracking capabilities for customer growth phases.

Do you think Zendesk Sunshine delivers good value for the price?

Yes

Are you happy with Zendesk Sunshine's feature set?

Yes

Did Zendesk Sunshine live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zendesk Sunshine go as expected?

Yes

Would you buy Zendesk Sunshine again?

Yes

Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.
Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.
For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.