GreenGeeks vs. Hostway (Ntirety)

If you are looking for a shared hosting service, Green Geeks pricing is comparable to most vendors. T2 tech support is generally knowledgeable, T1 is responsive via chat, but often is not able to resolve issues (other than KB questions). Load balancing on a shared server is difficult for all vendors, since individual website usage is hard to predict. Vendors have different ways of dealing with this - some simply do not guarantee resource limits (e.g. available memory, PHP threads, etc). Green Geeks does provide resource limits as part of their contracts, but they frequently downgrade those limits, presumably to address overloaded servers. BUT BE AWARE - I believe GreenGeeks uses unethical practices when a customer wants to cancel. It is my personal experience that they make it extremely difficult / impossible to cancel a contract. I feel the process is not transparent and they will ignore emails directing them to cancel. In my experience, they will then proceed to charge customers for a renewed contract. I believe multiple customers have reported this problem.

In my opinion, the entire company has room for improvement. We were locked out for more than a year and nobody took care of us and finally we had to move out.

• T1 support generally responds w/i 15-30 minutes

• Easy Maintenance
• Highly Scalable
• High Availability

Incentivized

• In my personal experience, the billing department uses unethical practices when customers cancel subs.

• customer service
• reliability

From a technical perspective, all shared server vendors are comparable. Bluehost has terrible customer support. A2 is more expensive, but has more personalized support.

For the ease of storing and managing Terabytes of data

Incentivized

• Throttling servers impacted website availability.

• provided quick and easy solutions
• Quick maintenance of our application
• Negative impact is about performance handling issues and slowness of OS

Incentivized