Hearsay, now part of Yext vs. Nuance Analytics
Hearsay, now part of Yext vs. Nuance Analytics
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Hearsay, now part of Yext | N/A | After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools. | N/A | |
Nuance Analytics | N/A | Nuance Analytics delivers customer analytics to help optimize experiences while reducing contact center costs and risk. Its solutions analyze customer interactions across all engagement channels to give users a clear, visual insights into trends, outliers, opportunities and display contact center KPIs. Nuance Analytics automatically captures and analyzes omni‑channel customer interactions—including calls, live chats, SMS, emails, and social media posts—to give insights into emerging patterns and… | N/A |
| Hearsay, now part of Yext | Nuance Analytics | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Hearsay, now part of Yext | Nuance Analytics |
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| Hearsay, now part of Yext | Nuance Analytics | |
|---|---|---|
| Small Businesses | Simplify360 Score 7.8 out of 10 | Clari Copilot Score 9.1 out of 10 |
| Medium-sized Companies | Dialpad Support Score 9.1 out of 10 | Clari Score 8.6 out of 10 |
| Enterprises | Verint Community Score 9.8 out of 10 | Clari Score 8.6 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Hearsay, now part of Yext | Nuance Analytics | |
|---|---|---|
| Likelihood to Recommend | 9.0 (1 ratings) | - (0 ratings) |
| Usability | 9.0 (1 ratings) | - (0 ratings) |
| Support Rating | 9.0 (1 ratings) | - (0 ratings) |
| Hearsay, now part of Yext | Nuance Analytics | |
|---|---|---|
| Likelihood to Recommend | ![]() Yext
| ![]() Nuance No answers on this topic |
| Pros | ![]() Yext
| ![]() Nuance No answers on this topic |
| Cons | ![]() Yext
| ![]() Nuance No answers on this topic |
| Usability | ![]() Yext
| ![]() Nuance No answers on this topic |
| Support Rating | ![]() Yext
| ![]() Nuance No answers on this topic |
| Alternatives Considered | ![]() Yext
| ![]() Nuance No answers on this topic |
| Return on Investment | ![]() Yext
| ![]() Nuance No answers on this topic |
| ScreenShots |

