Hearsay, now part of Yext vs. Substack

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hearsay, now part of Yext
Score 8.9 out of 10
N/A
After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A
Substack
Score 9.2 out of 10
N/A
Substack is a subscription-based newsletter publishing platform.N/A
Pricing
Hearsay, now part of YextSubstack
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Hearsay, now part of YextSubstack
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Hearsay, now part of YextSubstack
Considered Both Products
Hearsay, now part of Yext
Chose Hearsay, now part of Yext
Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it …
Substack
Chose Substack
Medium is not so good for running newsletter. I find the mail that a user gets is very easily readable. Also as a creator it's very easy for me to track the analytics and monetise my blogs unlike Medium.

Blogger is a very old technology. The kind of integrations and the support …
Chose Substack
Substack is like a simple Medium that you can also set up as a paid subscription so you can monetize. Mailchimp has been around for a while so its features are pretty well thought out, but the feature set might be a bit too much for a less experienced email marketer. Substack …
Chose Substack
I believe Substack seemed to offer a monetising solution to a very time consuming, labour of love blog, but it turned out to be just another dead end. The interface and ease of use is great, but it’s not as chunky with as detailed UX as other newsletter platforms I’ve …
Chose Substack
Substack is the DTC version of traditional blogging sites - you own everything, both upside, and risk, which appeals to me more. Compared to Blogger, the ability to monetize and site interface is night and day better. Compared to Medium, which I think has a better interface and …
Chose Substack
Substack is simpler and a lot easier to use than either of the above. Automattic is perpetually trying to sell you on "upgrading" their basic WordPress blogging product which is a pain to work with because of their obsession with "Blocks". It has more SEO and multimedia …
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User Ratings
Hearsay, now part of YextSubstack
Likelihood to Recommend
9.0
(0 ratings)
8.7
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
Hearsay, now part of YextSubstack
Likelihood to Recommend
Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
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It's well-suited for a creative writer who is comfortable writing essays or short fiction. It's especially well-suited for writers who are focused on writing essays based on personal experiences. I'm not sure it has the tools at this point for someone who wants to serialize a novel or long-form non-fiction book. I'd like to see better multi-media tools for writers/content creators who are fluent in written and audio-visual methods of communicating.
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Pros
  • Single dashboard of all your social media channels
  • Automation of posts
  • Scheduled posting as per design
  • Great for analytics & customer Interactions
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  • Content organization/discovery - really easy to search.
  • Newsletter/email integration - by far better at previewing and delivering content than any other site.
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Cons
  • Lacks ability for significant flexibility and customization
  • Mobile app sometimes does not save the posts that are edited
  • It does allow you to tag or hashtag any post.
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  • It's really difficult when multiple people are editing the blog at same time. Some things change or get overwritten due to which have to reload the page multiple times. Would like to see an experience just like in Google docs.
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Usability
If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
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No answers on this topic
Support Rating
1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
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No answers on this topic
Alternatives Considered
Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
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Substack is the DTC version of traditional blogging sites - you own everything, both upside, and risk, which appeals to me more. Compared to Blogger, the ability to monetize and site interface is night and day better. Compared to Medium, which I think has a better interface and content curation abilities, Substack's advertising and promotion of your work are much better because they don't rely on premium members like Medium - it can get very click-baity there.
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Return on Investment
  • It has helped us save time in maintaining our social media handles
  • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
  • It helped us design our posts better based on inputs & design ideas based on our past posts
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  • Takes much much less time to produce content that you can charge for. This wasn't doable before, or you'd have to build it yourself
  • Substack has made it much easier for me to stay on top of ex-customer communications. I get repeat business more easily now.
  • Substack's speed & ease mean I can offload content writing & distribution to others
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ScreenShots