TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    TIBCO Tibbr

    Score9 out of 10
    N/AEnterprise collaboration platform.N/A
    Pricing
    Hearsay, now part of YextTIBCO Tibbr
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextTIBCO Tibbr
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Hearsay, now part of YextTIBCO Tibbr
    Project Management
    Comparison of Project Management features of Hearsay, now part of Yext and TIBCO Tibbr
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    TIBCO Tibbr
    6.5
    1 Ratings
    17% below category average
    Mobile Access00 Ratings5.01 Ratings
    Search00 Ratings8.01 Ratings
    Communication
    Comparison of Communication features of Hearsay, now part of Yext and TIBCO Tibbr
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    TIBCO Tibbr
    9.6
    1 Ratings
    18% above category average
    Chat00 Ratings10.01 Ratings
    Notifications00 Ratings10.01 Ratings
    Discussions00 Ratings10.01 Ratings
    Surveys00 Ratings9.01 Ratings
    Internal knowledgebase00 Ratings9.01 Ratings
    Best Alternatives
    Hearsay, now part of YextTIBCO Tibbr
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextTIBCO Tibbr
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Hearsay, now part of YextTIBCO Tibbr
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Cloud Software Group
    I think it is well-suited for populations who value social media and being connected in this manner at work. If the population does not value this type of open interaction, it will be underutilized. Many of our baby-boomer generation staff have a hard time seeing the relevancy of a site such as this.
    Incentivized
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Cloud Software Group
    • I think it helps people crowd source an organization for information and resources that may not be easily found.
    • The subjects feature is a great place to develop communities of practice where links, files and communication can be shared.
    • As long as the search engine is optimized / working effectively, it can be a powerful way to access sites and resources across the organization.
    Incentivized
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Cloud Software Group
    • The profile finder is glitchy and rarely comes up with solid results.
    • The site sometimes has glitches, such as subject pages not loading and complete content not appearing on the screen until you refresh or give it an abnormal amount of time to load.
    • The "USAID Search" option should appear first for the search results. It is not intuitive that it is the last search option to select. Often users don't even clearly recognize that they need to select types of search results.
    Incentivized
    Read full review
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Cloud Software Group
    No answers on this topic
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Cloud Software Group
    No answers on this topic
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Cloud Software Group
    No answers on this topic
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    Cloud Software Group
    • I feel that it has connected colleagues who would have never met in our global organization.
    • I has created a division in the organization between the users and those who oppose its existence.
    • It has been a great place for communication-oriented departments to get their messages out, advertise events, etc.
    Incentivized
    Read full review
    ScreenShots