Hearsay, now part of Yext vs. Zappix
Hearsay, now part of Yext vs. Zappix
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Hearsay, now part of Yext | N/A | After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools. | N/A | |
Zappix | N/A | Zappix’s cloud-based Mobile On-Demand Visual IVR Solution supports the customer care experience to improve customer satisfaction, increase self service rates, reduce costs, and improve agent collaboration. Zappix's Visual IVR improves the customer experience by providing a visual interface on the callers smartphone when calling the call center. With a Visual IVR, the Modern caller can get the information they need by touching their screen to fill out a form, request information, and book a… | N/A |
| Hearsay, now part of Yext | Zappix | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Hearsay, now part of Yext | Zappix |
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| Hearsay, now part of Yext | Zappix | |
|---|---|---|
| Small Businesses | Simplify360 Score 7.8 out of 10 | CloudTalk Score 7.6 out of 10 |
| Medium-sized Companies | Dialpad Support Score 9.1 out of 10 | CloudTalk Score 7.6 out of 10 |
| Enterprises | Verint Community Score 9.8 out of 10 | Bright Pattern Contact Center Score 8.8 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Hearsay, now part of Yext | Zappix | |
|---|---|---|
| Likelihood to Recommend | 9.0 (1 ratings) | - (0 ratings) |
| Usability | 9.0 (1 ratings) | - (0 ratings) |
| Support Rating | 9.0 (1 ratings) | - (0 ratings) |
| Hearsay, now part of Yext | Zappix | |
|---|---|---|
| Likelihood to Recommend | ![]() Yext
| ![]() Zappix No answers on this topic |
| Pros | ![]() Yext
| ![]() Zappix No answers on this topic |
| Cons | ![]() Yext
| ![]() Zappix No answers on this topic |
| Usability | ![]() Yext
| ![]() Zappix No answers on this topic |
| Support Rating | ![]() Yext
| ![]() Zappix No answers on this topic |
| Alternatives Considered | ![]() Yext
| ![]() Zappix No answers on this topic |
| Return on Investment | ![]() Yext
| ![]() Zappix No answers on this topic |
| ScreenShots |

