Name: What is Visual IVR
Uploaded: 2020-11-05T19:34:30.000Z
Duration: 3 min 15 s
Description: What is Visual IVR

Help Desk

Web and Video Conferencing

Customer Support

JavaScript Frameworks

Development

Student Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Enterprise Generative AI

Policy Management

Enterprise

Accounting

Anti-Money Laundering (AML)

Invoicing

Nonprofit Accounting

Payment Hubs

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

Cloud Cost Management

Cloud Migration

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Firewall Security Management

Fraud Detection

IT Infrastructure Monitoring

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

Platform-as-a-Service (PaaS)

Product Implementation Services

Smart Contracts

Tape Storage

Technology Business Management

Workload Automation

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Brand Intelligence

Content Management

Email Marketing

IP Geolocation

Marketing Automation

Social Media Management

Survey & Forms Building

Virtual Event

Web Analytics

Marketing

Project Management

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Headless eCommerce

Intelligent Virtual Assistant

Lead Generation Services

Lead-to-Account Matching and Routing

Sales Acceleration

Sales

Cloud Access Security Brokers

Database Security

Security

Civil Engineering

Hotel Management

Pharmacy

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Azurepath

Azurepath, LLC.

Webtrends Social

Webtrends

QuickMeasure OnScreen

Tally Systems

ProphetLine for Windows

ProphetLine

Help.com

Distribion

Distribion, Inc.

CoffeeCup Responsive Email Designer

CoffeeCup Software, Inc.

SAP Business Rules Management

Trackur

Cisco Virtualization Experience Infrastructure

Cisco

Zappix Visual IVR is a digital and visual self-service tool offered by Zappix Inc. that aims to enhance customer service experiences. According to the vendor, this tool allows customers to efficiently resolve their customer service needs without the complexity of voice IVR menu trees or the need to speak to a Call Center Representative (CSR). The product is intended for companies of all sizes, including small, medium, and large enterprises. It is utilized by professionals in customer service, contact center management, customer experience, as well as industries such as telecommunications and retail.

## Key Features

**Visual IVR**: According to the vendor, Zappix Visual IVR is a digital and visual self-service tool that enables customers to swiftly resolve their customer service needs by themselves, eliminating the complexity of voice IVR menu trees and the need to speak to a Call Center Representative (CSR).

**Net Promoter Score**: The vendor claims that Zappix Visual IVR experiences have been found to earn an average Net Promoter Score (NPS) over 82. This is attributed to its fast solutions and user-friendly interfaces that contribute to high customer satisfaction.

**Call Containment**: Zappix Visual IVR helps in deflecting more calls away from contact centers and customer service representatives, increasing call containment rates by providing customers with the necessary information and tools to resolve their issues without human assistance, as claimed by the vendor.

**Cost Savings**: According to the vendor, Zappix Visual IVR enables automated self-service interactions, resulting in more successful resolutions and reducing the workload on contact center agents, thus potentially saving costs for businesses.

**Average Handle Time**: The vendor states that with Zappix Visual IVR, customers actively participate in solving their customer service issues, leading to a decrease in average handle time (AHT) as they find solutions faster, potentially improving operational efficiency.

**Show off your CX**: Zappix Visual IVR is claimed to bring an elegant user experience (UX) to legacy IVR systems, leveraging visual interfaces to create a more engaging and visually appealing customer experience, potentially enhancing overall satisfaction.

**Respond faster**: According to the vendor, Zappix Visual IVR dramatically reduces the time to successful resolution by providing intuitive visual interfaces, allowing customers to find what they're looking for up to 6 times faster compared to traditional voice IVR systems.

**Delight agents**: The vendor suggests that Zappix Visual IVR's fast and effective visual interfaces, combined with purposeful automation, can increase call containment rates, potentially saving customer service representatives from repetitive tasks and decreasing agent burnout.

**Capabilities that grow with you - Self-service**: According to the vendor, Zappix Visual IVR empowers consumers to solve their customer service issues on their own by integrating visual IVR and powerful digital forms to provide a comprehensive self-service solution.

**Capabilities that grow with you - Omni-channel**: Zappix Visual IVR is claimed to integrate all visual channels, supporting voice IVR, email, text messages, and more, providing a seamless and consistent customer experience across various communication channels, according to the vendor.

Zappix’s cloud-based Mobile On-Demand Visual IVR Solution supports the customer care experience to improve customer satisfaction, increase self service rates, reduce costs, and improve agent collaboration. Zappix's Visual IVR  improves the customer experience by providing a visual interface on the callers smartphone when calling the call center.  With a Visual IVR, the Modern caller can get the information they need by touching their screen to fill out a form, request information, and book a service.

iPro

uPro

xPro

Aloware

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

Core

Premium

Optimum

Ultimate

Five9

Zappix

Interactive Voice Response (IVR)

What is Visual IVR

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Interactive Voice Response (IVR) Systems

Zappix

Overview

What is Zappix?