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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Hugging Face

    Score9.9 out of 10
    N/AHugging Face is a git-based platform where teams store, version, and share models, datasets, and demo apps, together with the libraries used to train and fine-tune those models — Transformers, PEFT (Parameter-Efficient Fine-Tuning), TRL (Transformer Reinforcement Learning), Accelerate, and Datasets. Inference Endpoints, a separate production service on the same account, deploys a Hub model onto Hugging Face-managed GPUs and returns a URL.

    $9

    per month

    Pricing
    Help LightningHugging Face
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    Pro Account
    $9
    per month
    Enterprise Hub
    $20
    per month per user
    Offerings
    Pricing Offerings
    Help LightningHugging Face
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.—
    More Pricing Information
    Community Pulse
    Help LightningHugging Face
    Considered Both Products
    Help Lightning
    No answer on this topic
    Hugging Face
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Best Alternatives
    Help LightningHugging Face
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    Saturn Cloud
    Score7.8 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    DataRobot
    Score8.2 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    DataRobot
    Score8.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningHugging Face
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.4
    (6 ratings)
    User Testimonials
    Help LightningHugging Face
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Hugging Face
    If an organisation has more access to data and have access to high end computers like GPUs it’s recommended to use Hugging face as it will give better accuracy than any other models. If an organisation having less data and has less access to GPUsis looking for decent performance then traditional algorithms are more appropriate than hugging face
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Hugging Face
    • Model APIs
    • Hugging Face Spaces for deploying demo apps
    • Latest updated models available easily
    • Vast support for language parsing and other relevant tasks
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Hugging Face
    • Most of the Hugging face models are of big size, hence difficult to work if there is no access to high computational system like GPU.
    • It’s good to have some visualization tool in hugging face for viewing model architecture.
    • I recommend to implement hugging face lite version so that it can run on any system with less specifications.
    Incentivized
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Hugging Face
    There are some other services offer similar capacity as to Hugging Face, but not entirely the same. For example, amazon web services have a machine learning service called Comprehend, which offer a set of easy to use APIs to do machine translation and entity recognition and some other common NLP use case.
    Incentivized
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    Hugging Face
    • Hugging Face is cost and time saving.
    • Pay is less, you pay what you use, doesn't affect much.
    • Overall positive impact on business.
    Incentivized
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

    Hugging Face Screenshots

    Product screenshot