TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Slingshot

    Score9.1 out of 10
    N/ASlingshot, from Infragistics, helps users manage work from a single app. The solution brings all the apps that a team already uses into the Slingshot workflow.

    $12

    per year per user

    Pricing
    Help LightningSlingshot
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    Slingshot
    $12
    per year per user
    Slingshot Enterprise
    $20
    per year per user
    Offerings
    Pricing Offerings
    Help LightningSlingshot
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalOptional
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.—
    More Pricing Information
    Features
    Help LightningSlingshot
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Help Lightning and Slingshot
    Feature
    Help Lightning
    -
    Ratings
    Slingshot
    9.1
    2 Ratings
    11% above category average
    Customizable dashboards00 Ratings9.12 Ratings
    Report Formatting Templates00 Ratings9.12 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Help Lightning and Slingshot
    Feature
    Help Lightning
    -
    Ratings
    Slingshot
    9.1
    2 Ratings
    13% above category average
    Formatting capabilities00 Ratings9.12 Ratings
    Report sharing and collaboration00 Ratings9.12 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Help Lightning and Slingshot
    Feature
    Help Lightning
    -
    Ratings
    Slingshot
    9.1
    1 Ratings
    10% above category average
    Publish to PDF00 Ratings9.11 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Help Lightning and Slingshot
    Feature
    Help Lightning
    -
    Ratings
    Slingshot
    9.1
    2 Ratings
    13% above category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings9.12 Ratings
    Location Analytics / Geographic Visualization00 Ratings9.11 Ratings
    Predictive Analytics00 Ratings9.11 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Help Lightning and Slingshot
    Feature
    Help Lightning
    -
    Ratings
    Slingshot
    9.1
    2 Ratings
    7% above category average
    Multi-User Support (named login)00 Ratings9.12 Ratings
    Role-Based Security Model00 Ratings9.11 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings9.11 Ratings
    Single Sign-On (SSO)00 Ratings9.11 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Help Lightning and Slingshot
    Feature
    Help Lightning
    -
    Ratings
    Slingshot
    9.1
    2 Ratings
    16% above category average
    Responsive Design for Web Access00 Ratings9.12 Ratings
    Mobile Application00 Ratings9.12 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings9.12 Ratings
    Best Alternatives
    Help LightningSlingshot
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    Cyfe
    Score4 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    Jaspersoft Community Edition
    Score7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningSlingshot
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.1
    (2 ratings)
    User Testimonials
    Help LightningSlingshot
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Infragistics
    Slingshot has improved communication, streamlined task, and project management, and provided data-driven insights, resulting in increased productivity, efficiency, and the ability to get the work done on time.
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Infragistics
    • Slingshot has a very friendly and easy-to-use interface while at the same time being packed with useful features. I am able to collaborate fast and in context of projects and tasks, as well as find any file easily. Files and documents are pinned directly in the collaboration app, no matter the size, so everyone involved has visibility and the most recent update. The Inbox feature keeps me in the loop with everything I am involved in – my mentions, my messages, my organization updates.
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Infragistics
    • Slingshot could add more options for task views and a calendar where all tasks and projects are in one place.
    Incentivized
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Infragistics
    Far superior in its ease of use.
    Incentivized
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    Infragistics
    • Slingshot has been a game-changer for task management, resulting in improved productivity.
    Incentivized
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

    Slingshot Screenshots

    Screenshot of a team’s work broken down into tasks with due dates, dependencies and blockers, to make work understandable.Screenshot of the consolidated workspace where users can manage, share and access files and documents in the same place collaboration happens.Screenshot of Slingshot’s dashboard templates that have the essential KPIs for each use case, Interactives and features such as drill-down, and exporting to Excel or PowerPoint built right in.Screenshot of where chats and discussions from tasks, dashboards, and pinned content can be created. This allows team to move straight into collaborating with one click and stay informed.Screenshot of Slingshot's range of workspace and project templates, designed for simplicity, that enable users to handle, distribute, and retrieve files and documents while collaborating with a team.