Help Lightning vs. Larksuite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Help Lightning
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$75,000
per year
Lark
Score 10.0 out of 10
N/A
Lark, or Larksuite, is a take on office suite software that supports workplace collaboration. Founded in 2016, Lark combines messaging, schedule management and online collaborative documents in a single platform. Lark is available now on macOS, Windows, iOS and Android.
$0
Pricing
Help LightningLarksuite
Editions & Modules
Enterprise
$75,000
per year per installation
Starter
$0
up to 50 users
Pro
$12
per month per user (up to 500 users)
Enterprise
Custom
Offerings
Pricing Offerings
Help LightningLark
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
More Pricing Information
Community Pulse
Help LightningLarksuite
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Help LightningLarksuite
Project Management
Comparison of Project Management features of Product A and Product B
Help Lightning
-
Ratings
Larksuite
10.0
1 Ratings
23% above category average
Task Management00 Ratings10.01 Ratings
Gantt Charts00 Ratings10.01 Ratings
Scheduling00 Ratings10.01 Ratings
Workflow Automation00 Ratings10.01 Ratings
Mobile Access00 Ratings10.01 Ratings
Search00 Ratings10.01 Ratings
Visual planning tools00 Ratings10.01 Ratings
Communication
Comparison of Communication features of Product A and Product B
Help Lightning
-
Ratings
Larksuite
10.0
1 Ratings
22% above category average
Chat00 Ratings10.01 Ratings
Notifications00 Ratings10.01 Ratings
Discussions00 Ratings10.01 Ratings
Surveys00 Ratings10.01 Ratings
Internal knowledgebase00 Ratings10.01 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Help Lightning
-
Ratings
Larksuite
10.0
1 Ratings
21% above category average
Versioning00 Ratings10.01 Ratings
Video files00 Ratings10.01 Ratings
Audio files00 Ratings10.01 Ratings
Document collaboration00 Ratings10.01 Ratings
Access control00 Ratings10.01 Ratings
Advanced security features00 Ratings10.01 Ratings
Device sync00 Ratings10.01 Ratings
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Help LightningLarksuite
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All AlternativesView all alternativesView all alternatives
User Ratings
Help LightningLarksuite
Likelihood to Recommend
10.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Help LightningLarksuite
Likelihood to Recommend
Help Lightning
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
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Lark Technologies Pte. Ltd.
Since I work from home, Larksuite is quite helpful to me because we need a way to communicate even when we are working from home. I'm glad that Larksuite is available to us because we constantly need assistance from our supervisor and quality assurance staff. You can also let others know you won't be available at that time by using interface like "Do not disturb," "In Meeting," or "Taking a Break" in Larksuite. Larksuite's ability to let us attach crucial files, pin crucial communications, and build calendars for scheduled meetings and events is by far its most interesting feature. Larksuite can be used in meetings. I remember when we first started using Larksuite Video Meetings for our discussions, I was astounded to see an interface that allowed you to view on your own the file the speaker had provided. I believe that using Larksuite for our video conference makes things more simpler because everything you need is already there.
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Pros
Help Lightning
  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
Read full review
Lark Technologies Pte. Ltd.
  • Employee Intranet
  • Video Conferencing
  • Document Creation
  • Knowledge base
Read full review
Cons
Help Lightning
  • It needs a strong network or signal connection.
  • Nothing else.
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Lark Technologies Pte. Ltd.
  • To automatically delete accounts of the resigned employees
  • Detect Harmful files that may harm the user
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Alternatives Considered
Help Lightning
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
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Lark Technologies Pte. Ltd.
No answers on this topic
Return on Investment
Help Lightning
  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
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Lark Technologies Pte. Ltd.
  • The quality of communicator is way easier by the help of Larksuite
  • Larksuite plays the most important role in our company since by Larksuite we our being notified if there are updates we need to check
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ScreenShots

Help Lightning Screenshots

Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.