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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Lua

    Score1 out of 10
    N/ALua is a mobile-first enterprise communication solution. It powers messaging that is built for business: instant, secure, and keeps everyone accountable. Some key features include: Real-time Secure Messaging, Two-touch Conference Calling, and an Analytics Dashboard.N/A
    Pricing
    Help LightningLua
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    Lua
    $0
    Per User per Month
    Offerings
    Pricing Offerings
    Help LightningLua
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptional$2,500
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.—
    More Pricing Information
    Features
    Help LightningLua
    Communication
    Comparison of Communication features of Help Lightning and Lua
    Feature
    Help Lightning
    -
    Ratings
    Lua
    7.0
    1 Ratings
    13% below category average
    Chat00 Ratings7.01 Ratings
    Notifications00 Ratings7.01 Ratings
    Best Alternatives
    Help LightningLua
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningLua
    Likelihood to Recommend
    10.0
    (1 ratings)
    1.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    Help LightningLua
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Lua
    I wouldn't recommend Lua because they were recently acquired by another company and will be shutting down. It was unfortunate that we were only given 2 months notice right after signing up for another 1-year term.
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Lua
    • It is easy to communicate in real-time.
    • Easy to set up different groups.
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Lua
    • The application for iPad is not optimized.
    Incentivized
    Read full review
    Support Rating
    Help Lightning
    No answers on this topic
    Lua
    They are closing operations, so there's no support to rate
    Incentivized
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Lua
    We chose Lua because of their price point and feature set compared to other tools.
    Incentivized
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    Lua
    • It has been great for communication and broadcasts, its a shame that they are closing down.
    Incentivized
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

    Lua Screenshots

    Screenshot of A Group Conversation With Files and Photos (iPhone)Screenshot of A Dedicated Tab for All Your Ongoing Conversations Broadcasts (Android)Screenshot of An Interactive Directory Organized by Departments, Roles, and Custom Groups (iPhone)Screenshot of Two-touch Conference Calling, No Dial-ins, No Passcodes (iPhone)Screenshot of A Dedicated Repository for All Attachments (Android)Screenshot of Communication Analytics Dashboard (Web)