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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    PTC Mathcad

    Score9 out of 10
    N/APTC Mathcad Prime is a digital engineering notebook enabling engineers, mathematicians, and scientists to solve, analyze, document, and share their calculations. It helps users to solve problems accurately the first time numerically and/or symbolically, and then reuse important intellectual property with templates to save time on the next project.

    $735

    per year per seat

    Pricing
    Help LightningPTC Mathcad
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    Mathcad Prime 10 License
    $735
    per year
    Offerings
    Pricing Offerings
    Help LightningPTC Mathcad
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.—
    More Pricing Information
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    Help LightningPTC Mathcad
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    Score8.6 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningPTC Mathcad
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.1
    (5 ratings)
    Usability
    -
    (0 ratings)
    6.0
    (1 ratings)
    User Testimonials
    Help LightningPTC Mathcad
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    PTC
    It is great for any manual calculation. You can lay it out as you would on paper, but the math is calculated instantly, similar to how it is in excel. It is superior to either method for most engineering calculations. Being able to copy-and-paste is very helpful for considering multiple scenarios. In some situations where you need to do the same calculation on an array of numbers, Excel is still faster.
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    PTC
    • Conversion of measurement units (Imperial and Metric)
    • Easy to use for writing detailed engineering worksheets
    • Formulas can be written in the expanded form which facilitates verification
    • Spell Checker feature is life saver.
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    PTC
    • Some of the math and text formatting aspects are a little cumbersome.
    • Converting from older Matchcad versions to the newer Mathcad Prime platform could be made easier. It should be a direct import function.
    Incentivized
    Read full review
    Usability
    Help Lightning
    No answers on this topic
    PTC
    Higher-order math, despite symbolics, become tedious and variable nomenclature isn't as forgiving as other programs. Due to it's sheet-like nature, the greater the complexity the more bothersome the screen usage becomes. But it's a trade-off between a sketchpad-like interface or lines and lines of code. Pick your poison but MathCad was our choice.
    Incentivized
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
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    PTC
    MathCAD is easier to learn and faster to start with. It has more user-friendly interface and conventional style toolbox and GUI. It is really good for the beginners and those who are afraid of complex math.
    Incentivized
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    PTC
    • Speeds up calculations (especially when corrections need to be made near the beginning).
    • Ability to re-use old calculations as a template can save significant time.
    • You can use consistent formatting for all calculations, allowing for more organized, clear calculations.
    Incentivized
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.