Help Lightning vs. TSPlus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Help Lightning
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$580
per user, per year
TSPlus
Score 8.8 out of 10
N/A
TSplus Remote Access solution enables remote connections to desktops and apps from any device, at any time. It is presented as an alternative to Windows Terminal Server,RDS & Citrix, enabling users to start applications and hold Remote Desktop sessions from any device, anywhere.
$29
per month per workstation
Pricing
Help LightningTSPlus
Editions & Modules
Enterprise
$580
per user, per year
TSPlus Remote Work
starting at $25
one-time fee per workstation
TSPlus Remote Support
starting at $1,250
one-time fee up to 25 agents
TSPlus Remote Access - Desktop Edition Plus
starting at $29
one-time fee
Offerings
Pricing Offerings
Help LightningTSPlus
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsWe offer our solution as an annual subscription and the pricing is based on the number of licenses required within your organization. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.
More Pricing Information
Community Pulse
Help LightningTSPlus
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Help LightningTSPlus
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Help Lightning
-
Ratings
TSPlus
10.0
1 Ratings
19% above category average
Screen sharing00 Ratings10.01 Ratings
File transfer00 Ratings10.01 Ratings
Secure remote access with Smart Card authentication00 Ratings10.01 Ratings
Over-the-Internet remote session00 Ratings10.01 Ratings
Initiate remote control from mobile00 Ratings10.01 Ratings
Remote management of servers & workstations00 Ratings10.01 Ratings
Remote Active Directory® management00 Ratings10.01 Ratings
Centralized management dashboard00 Ratings10.01 Ratings
Session record00 Ratings10.01 Ratings
Annotations00 Ratings10.01 Ratings
Monitoring and Alerts00 Ratings10.01 Ratings
Multi-platform remote control00 Ratings10.01 Ratings
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Help LightningTSPlus
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User Ratings
Help LightningTSPlus
Likelihood to Recommend
10.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Help LightningTSPlus
Likelihood to Recommend
Help Lightning
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
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TSPlus (Terminal Service Plus)
It is useful in all the cases where users have to work via rdp. The possibility of making available to users only the applications they need is very useful. However, it is less appropriate in environments where there is a need for large computing power such as design studios. It would require a hardware requirement that is too economically high to be justified
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Pros
Help Lightning
  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
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TSPlus (Terminal Service Plus)
  • Detailed management of users or user groups and the applications associated with them
  • Using MS app standard RDP or creating TS Plus runtime
  • license management and updates
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Cons
Help Lightning
  • It needs a strong network or signal connection.
  • Nothing else.
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TSPlus (Terminal Service Plus)
  • The custom client doesn't always work with all applications, I solved it by configuring connections with classic RDP on individual PCs
  • the procedure for activating and renewing the licenses was not very clear to me, I went by trial and error but in the end I was able to activate it
  • nothing else in particular, everything works in a simple and intuitive way
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Alternatives Considered
Help Lightning
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
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TSPlus (Terminal Service Plus)
It is much easier to manage and implement. Even if it is not very intuitive the management of licenses is still better than that of the Remote Desktop environment of Microsoft. With Microsoft, the limit is the ability to simply access the remote desktop, while with TS Plus you can manage individual applications so as to give the user only the tools he needs.
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Return on Investment
Help Lightning
  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
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TSPlus (Terminal Service Plus)
  • Flexibility in use that allows lean management by the IT manager
  • Wide compatibility with almost all sw
  • Speed ​​in configuring work sessions
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ScreenShots

Help Lightning Screenshots

Screenshot of Our AR-enabled remote assistance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Tour experts can be made available to work virtually side-by-side with anyone, anywhere in the world.Screenshot of Are we support your ability to solve problems evolving complex and critical equipment.