A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.
N/A
Pricing
Heropost
Manhattan Active Customer Engagement
Editions & Modules
Basic
$997
per year
No answers on this topic
Offerings
Pricing Offerings
Heropost
Manhattan Active Customer Engagement
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
—
More Pricing Information
Features
Heropost
Manhattan Active Customer Engagement
Listening/monitoring
Comparison of Listening/monitoring features of Heropost and Manhattan Active Customer Engagement
Feature
Heropost
7.8
1 Ratings
2% above category average
Manhattan Active Customer Engagement
-
Ratings
Boolean keyword searches
7.01 Ratings
00 Ratings
Filtering out noise/spam
7.01 Ratings
00 Ratings
Sentiment analysis
8.01 Ratings
00 Ratings
Broad channel coverage
9.01 Ratings
00 Ratings
Publishing
Comparison of Publishing features of Heropost and Manhattan Active Customer Engagement
Feature
Heropost
9.8
1 Ratings
18% above category average
Manhattan Active Customer Engagement
-
Ratings
Content planning and scheduling
10.01 Ratings
00 Ratings
Audience targeting
9.01 Ratings
00 Ratings
Content optimization
10.01 Ratings
00 Ratings
Workflow management
10.01 Ratings
00 Ratings
Engagement
Comparison of Engagement features of Heropost and Manhattan Active Customer Engagement
Feature
Heropost
9.0
1 Ratings
10% above category average
Manhattan Active Customer Engagement
-
Ratings
Automated routing and prioritization
8.01 Ratings
00 Ratings
Customer interaction histories
9.01 Ratings
00 Ratings
Bulk actions
10.01 Ratings
00 Ratings
Marketing
Comparison of Marketing features of Heropost and Manhattan Active Customer Engagement
Feature
Heropost
6.5
1 Ratings
17% below category average
Manhattan Active Customer Engagement
-
Ratings
Lead generation
6.01 Ratings
00 Ratings
Content marketing
7.01 Ratings
00 Ratings
Paid media management
5.01 Ratings
00 Ratings
Campaigns and promotions
8.01 Ratings
00 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Heropost and Manhattan Active Customer Engagement
Feature
Heropost
9.1
1 Ratings
9% above category average
Manhattan Active Customer Engagement
-
Ratings
Twitter
9.01 Ratings
00 Ratings
Facebook
10.01 Ratings
00 Ratings
LinkedIn
10.01 Ratings
00 Ratings
Google+
5.01 Ratings
00 Ratings
Instagram
10.01 Ratings
00 Ratings
Pinterest
10.01 Ratings
00 Ratings
YouTube
10.01 Ratings
00 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Heropost and Manhattan Active Customer Engagement
Feature
Heropost
7.3
1 Ratings
6% below category average
Manhattan Active Customer Engagement
-
Ratings
Campaign success analytics
8.01 Ratings
00 Ratings
Real-time tracking
9.01 Ratings
00 Ratings
Competitor analysis
5.01 Ratings
00 Ratings
Account management
Comparison of Account management features of Heropost and Manhattan Active Customer Engagement
Feature
Heropost
10.0
1 Ratings
23% above category average
Manhattan Active Customer Engagement
-
Ratings
Role-based user permissions & privileges
10.01 Ratings
00 Ratings
Mobile access
10.01 Ratings
00 Ratings
Best Alternatives
Heropost
Manhattan Active Customer Engagement
Small Businesses
Sendible
Score7.2 out of 10
Simplify360
Score7.8 out of 10
Medium-sized Companies
Emplifi
Score8.9 out of 10
Customer.io
Score9.1 out of 10
Enterprises
Salesforce Marketing Cloud Social Studio (discontinued)
It is great for managing multiple poster's social media accounts. I currently have four clients whose social media campaigns I manage. Heropost allows me to set up groups for each client so that I can schedule posts (of all different types of media) for their specific social media mixes. This is a terrific feature and makes my job a LOT easier.
The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Heropost is ALMOST perfect! Content creation, scheduling, posting and analytics are all right there! The ONLY drawback that I have found is that two of our main social media networks are not currently able to connect to Heropost, due to some API changes. I REALLY hope that these can get worked out. If they do, this rating goes to 10!
These other apps like Hootsuite and Metricool are way to over priced and are glitchy to say the least. HeroPost seems to me to be the most solid and reliable work horse in the game. I use it daily and my team use it daily and it never lags or breaks. I would have to say that the heropost user interface is just fantastic
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info