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Heropost vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Heropost

    Score8.4 out of 10
    N/AN/A

    $997

    per year

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    HeropostManhattan Active Customer Engagement
    Editions & Modules
    Basic
    $997
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    HeropostManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    HeropostManhattan Active Customer Engagement
    Listening/monitoring
    Comparison of Listening/monitoring features of Heropost and Manhattan Active Customer Engagement
    Feature
    Heropost
    7.8
    1 Ratings
    2% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Boolean keyword searches7.01 Ratings00 Ratings
    Filtering out noise/spam7.01 Ratings00 Ratings
    Sentiment analysis8.01 Ratings00 Ratings
    Broad channel coverage9.01 Ratings00 Ratings
    Publishing
    Comparison of Publishing features of Heropost and Manhattan Active Customer Engagement
    Feature
    Heropost
    9.8
    1 Ratings
    18% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Content planning and scheduling10.01 Ratings00 Ratings
    Audience targeting9.01 Ratings00 Ratings
    Content optimization10.01 Ratings00 Ratings
    Workflow management10.01 Ratings00 Ratings
    Engagement
    Comparison of Engagement features of Heropost and Manhattan Active Customer Engagement
    Feature
    Heropost
    9.0
    1 Ratings
    10% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Automated routing and prioritization8.01 Ratings00 Ratings
    Customer interaction histories9.01 Ratings00 Ratings
    Bulk actions10.01 Ratings00 Ratings
    Marketing
    Comparison of Marketing features of Heropost and Manhattan Active Customer Engagement
    Feature
    Heropost
    6.5
    1 Ratings
    17% below category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Lead generation6.01 Ratings00 Ratings
    Content marketing7.01 Ratings00 Ratings
    Paid media management5.01 Ratings00 Ratings
    Campaigns and promotions8.01 Ratings00 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of Heropost and Manhattan Active Customer Engagement
    Feature
    Heropost
    9.1
    1 Ratings
    9% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Twitter9.01 Ratings00 Ratings
    Facebook10.01 Ratings00 Ratings
    LinkedIn10.01 Ratings00 Ratings
    Google+5.01 Ratings00 Ratings
    Instagram10.01 Ratings00 Ratings
    Pinterest10.01 Ratings00 Ratings
    YouTube10.01 Ratings00 Ratings
    Reporting/analytics
    Comparison of Reporting/analytics features of Heropost and Manhattan Active Customer Engagement
    Feature
    Heropost
    7.3
    1 Ratings
    6% below category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Campaign success analytics8.01 Ratings00 Ratings
    Real-time tracking9.01 Ratings00 Ratings
    Competitor analysis5.01 Ratings00 Ratings
    Account management
    Comparison of Account management features of Heropost and Manhattan Active Customer Engagement
    Feature
    Heropost
    10.0
    1 Ratings
    23% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Role-based user permissions & privileges10.01 Ratings00 Ratings
    Mobile access10.01 Ratings00 Ratings
    Best Alternatives
    HeropostManhattan Active Customer Engagement
    Small Businesses
    Sendible
    Score7.2 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    Emplifi
    Score8.9 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Salesforce Marketing Cloud Social Studio (discontinued)
    Score8.1 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HeropostManhattan Active Customer Engagement
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    HeropostManhattan Active Customer Engagement
    Likelihood to Recommend
    Heropost Media
    It is great for managing multiple poster's social media accounts. I currently have four clients whose social media campaigns I manage. Heropost allows me to set up groups for each client so that I can schedule posts (of all different types of media) for their specific social media mixes. This is a terrific feature and makes my job a LOT easier.
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    Heropost Media
    • Multi Platform Integration Of Accounts
    • Publish All Feature to all accounts
    • Many different client accounts on one place
    • Pre made and stored hash tags and captiosn
    • ability to schedule way in the future.
    Incentivized
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    Heropost Media
    • Two social media outlets that DID work but no longer connect are Google Business and X (formerly Twitter). These need to be added back in. CRUCIAL!
    • Update Lifetime Access software option instead of abandoning it. Purchasers helped get Heropost off the ground...
    • I don't have any other issues with the software.
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Usability
    Heropost Media
    Heropost is ALMOST perfect! Content creation, scheduling, posting and analytics are all right there! The ONLY drawback that I have found is that two of our main social media networks are not currently able to connect to Heropost, due to some API changes. I REALLY hope that these can get worked out. If they do, this rating goes to 10!
    Read full review
    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    Heropost Media
    These other apps like Hootsuite and Metricool are way to over priced and are glitchy to say the least. HeroPost seems to me to be the most solid and reliable work horse in the game. I use it daily and my team use it daily and it never lags or breaks. I would have to say that the heropost user interface is just fantastic
    Incentivized
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    Heropost Media
    • The speed in which it has increased our work output is amazing
    • could be better with adding more specific bits for facebook and youtube thumbnails on the publish all feature
    • Easy to use and super simple set up!
    Incentivized
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
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