TrustRadius: an HG Insights company

Hootsuite

Score8.1 out of 10

1,277 Reviews and Ratings

What is Hootsuite?

Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, integrate with over 200+ applications, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Media

Monitoring: Monitors social media profiles and tracks the topics that matter to the brand.
Publishing: Create, publish and schedule engaging posts across social channels.
Customer Engagement: A consolidated stream of messages across networks that can be triaged and assigned to respond to customers faster. Provides optional chatbot handover for automated responses.
Scheduling: Social content can be planned as a team with a shared calendar that features collaborative post drafts and built-in approval workflows.
Analytics & Reporting: Measures the effectiveness of a social media strategy to help turn strategy into execution with meaningful and actionable insights. Reports can be customized and shared according to unique business goals and objectives.

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Top Performing Features

  • Content planning and scheduling

    Users can easily plan content and schedule posts to various social media channels and profiles from one interface.

    Category average: 9.1

  • Google+

    The software allows users to monitor, publish and respond via Google+.

    Category average: 8.6

  • Facebook

    The software allows users to monitor, publish and respond via Facebook.

    Category average: 8.8

Areas for Improvement

  • Campaigns and promotions

    Users can create campaigns on social media channels, such as contests, sweepstakes, apps, tabs and quizzes.

    Category average: 7.3

  • Lead generation

    Users can discover and engage with new prospects, based on certain parameters.

    Category average: 7.4

  • Filtering out noise/spam

    Users can filter out irrelevant search results through excluded keyword terms and other measures.

    Category average: 7.5