HP Autonomy Intelligent Universal Search (discontinued) vs. Island

It does a decent job at its core functions (that other free software does just as well or better).

The only reason I didn't gave the maximum rating is because it's not cheap, if you have a smaller company you can use some plugins instead depending on what you need. But I completely understand it's not safer than the Island browser. However, it would be great to have a simpler version for small companies too, that wouldn't require much testing to setup. Besides that, Island is my first choice when thinking about safety for remote workers.

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• It adheres to traditional Microsoft standards such as: fact-dump documentation with no coherent story or 'best practices' information, inability to automate common tasks, intentional obfuscation of its basic operations.
• It provides OK search results. Not great, but OK.

• The agent can still see the customer's data that they need to help the customers, but without the ability to screenshot, copy and download outside the Island browser, that also prevent data leaks
• The organization also saves money without the need of hiring only local employees, people can download it on their personal desktops
• Can replace setups with VPN that are expensive or virtual desktops
• Blocks unsafe websites that can also copy the client and customer data

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• There are about a dozen different config files to maintain, and the most important one is dynamically modified by Autonomy itself while it runs. Which means that it is impossible to automate the configuration or keep the configs in versioned source control. Even `cp *.cfg ~/cfgbak/` won't help you roll back a change, because it is never safe to restore a previous config. You'll be using `diff new.cfg old.cfg` a lot.
• The Linux port is poorly thought out. The binaries are named *.exe. The StartService.sh scripts contain both `echo 'Are you sure you want to start the service? Hit ctrl-C to cancel''; read dummy` and, I kid you not, a `chmod a+x /path/to/my/binary.exe`.
• Many features are poorly documented, leading to lots of back and forth with the support department just to answer basic questions like "what does this error code in my logs signify?"
• It seems to reinvent the wheel, poorly, everywhere. E.g. the scheduled backup feature rolls through a user-defined finite list of directories in which to store backups. On day 0 it uses directory 0, on day 1 it uses directory 1, and after day N it rolls back and overwrites directory 0. Why would this be preferable to using a single directory and naming zip files based on the current timestamp?

• Sometimes the advisors may experience some glitches to copy and paste the information they need even if they're still inside the Island browser
• Sometimes some apps don't behave exactly the same and they would in other browsers
• It takes some time to setup it accordingly with what the company needs and it requires some tests

Incentivized

Independently Invited by TrustRadius

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Management wants to see ROI on the (hefty) cost of purchasing this software, and has mandated that we continue using it. We would prefer to switch immediately.

It requires some training but it's very easy to use, as it's much like other famous browsers and it behave just as them. Even if it needs to be set up, you can set different policies for different users, that can be quite useful for bigger companies. However, some employees can feel a bit restricted as it has it's limitations to download or copy and paste

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Chrome Remote Desktop is a good option to access the company desktop remotely, but it doesn't reduce the costs of the company since you'll still need to have two machines for it to work, you'll also need the same amount of IT staff and mantain a physical address. It can be a good option to companies that have only few agents remote but it's not good for hybrid or remote only employees

Incentivized

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• I have learned to tack a zero onto the end of any estimate I make for how long an Autonomy change will take in both planning and implementation.

• There is some costs to training people to use Island, and also to test and setup the browser, if you're initiating a business, this should be considered
• Some advisors may not have a compatible hardware, this can add to the migration costs
• No need to have a physical address or servers, since everything is managed from the clould it can significantly lower the costs
• You can reduce the IT staff and maintenance costs too

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info