Dispatch vs. HorizonGo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dispatch
Score 5.0 out of 10
N/A
Dispatch is a field service management platform for brands that use 3rd party contractors to install, repair, support or maintain products for customers. It allows brands to find and hire contractors, and allows contractors to communicate about service details with customers from their mobile phones.N/A
HorizonGo
Score 0.0 out of 10
N/A
HorizonGo is software from Melton Technologies designed to empower dispatchers, drivers, and administrators to adapt to chaos by allowing every stakeholder to remain connected at any time, any place, with any device.N/A
Pricing
DispatchHorizonGo
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DispatchHorizonGo
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DispatchHorizonGo
Best Alternatives
DispatchHorizonGo
Small Businesses
MethodCRM
MethodCRM
Score 9.2 out of 10

No answers on this topic

Medium-sized Companies
Oracle Service
Oracle Service
Score 8.2 out of 10

No answers on this topic

Enterprises
Oracle Service
Oracle Service
Score 8.2 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
DispatchHorizonGo
Likelihood to Recommend
7.0
(1 ratings)
-
(0 ratings)
Support Rating
6.0
(1 ratings)
-
(0 ratings)
User Testimonials
DispatchHorizonGo
Likelihood to Recommend
Dispatch, Inc.
Dispatch is well suited for teams looking to improve their delivery notification process. The ability to notify customers via automated phone call or text is invaluable and takes the burden away from the drivers and delivery team on the ground, who can be unreliable and inefficient at times depending on the situation.
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Melton Technologies
No answers on this topic
Pros
Dispatch, Inc.
  • Easy to set up
  • Good integration with customer notification
  • Streamlined set up process and support
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Melton Technologies
No answers on this topic
Cons
Dispatch, Inc.
  • Buggy desktop app interface
  • Mobile app needs a lot of improvement
  • Login for vehicles can be a bit tricky
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Melton Technologies
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Support Rating
Dispatch, Inc.
Dispatch has timely customer service and set up support. Unfortunately, they are only able to assist via phone and do not have a chat option. Chatting would be much easier for being able to answer simple questions or software issues instead of having to wait on hold over the phone.
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Melton Technologies
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Alternatives Considered
Dispatch, Inc.
We used Route4Me but surprisingly there are very few alternatives and companies on the market that are well suited for performing this kind of tracking. I am somewhat disappointed that Dispatch is the only option, only because the desktop and mobile applications can be so buggy and, at times, unreliable. But, the other existing options on the market are much worse.
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Melton Technologies
No answers on this topic
Return on Investment
Dispatch, Inc.
  • Dispatch gives us the ability to track orders that have shipped locally
  • Digital footprint
  • Reduction of carbon emissions using paper products
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Melton Technologies
No answers on this topic
ScreenShots

HorizonGo Screenshots

Screenshot of HorizonGoScreenshot of How HorizonGo Shipments?Screenshot of How HorizonGo Special?Screenshot of Testimonials