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IBM DevOps Code ClearCase vs. Serviceware Processes

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM DevOps Code ClearCase
Score 9.5 out of 10
N/A
An enterprise-grade configuration management system that provides controlled access to software assets.N/A
Serviceware Processes
Score 9.0 out of 10
N/A
helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes.N/A
Pricing
IBM DevOps Code ClearCaseServiceware Processes
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IBM DevOps Code ClearCaseServiceware Processes
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
IBM DevOps Code ClearCaseServiceware Processes
Features
IBM DevOps Code ClearCaseServiceware Processes
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
IBM DevOps Code ClearCase
-
Ratings
Serviceware Processes
8.9
1 Ratings
8% above category average
Organize and prioritize service tickets00 Ratings10.01 Ratings
Expert directory00 Ratings9.01 Ratings
Service restoration00 Ratings6.01 Ratings
Self-service tools00 Ratings9.01 Ratings
Subscription-based notifications00 Ratings9.01 Ratings
ITSM collaboration and documentation00 Ratings10.01 Ratings
ITSM reports and dashboards00 Ratings9.01 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
IBM DevOps Code ClearCase
-
Ratings
Serviceware Processes
8.3
1 Ratings
1% above category average
Configuration mangement00 Ratings9.01 Ratings
Asset management dashboard00 Ratings9.01 Ratings
Policy and contract enforcement00 Ratings7.01 Ratings
Change management
Comparison of Change management features of Product A and Product B
IBM DevOps Code ClearCase
-
Ratings
Serviceware Processes
10.0
1 Ratings
15% above category average
Change requests repository00 Ratings10.01 Ratings
Service-level management00 Ratings10.01 Ratings
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IBM DevOps Code ClearCaseServiceware Processes
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User Ratings
IBM DevOps Code ClearCaseServiceware Processes
Likelihood to Recommend
3.3
(2 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
IBM DevOps Code ClearCaseServiceware Processes
Likelihood to Recommend
IBM
IBM Rational ClearCase might be better suited for a smaller / simpler code base. Larger code bases really slow it down... but then again there are better alternatives out there for source control
Verified User
Anonymous
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Serviceware
You can build every business process with helpLine. The Code is completely free (C#). The only limitations you have are in the GUI, there you probably will miss something. But the Servicemask can be designed free.
Verified User
Anonymous
Read full review
Pros
IBM
  • Rational ClearCase is excellent for handling versioning and branching. No other tool I've used has the depth that ClearCase has when it comes to handling complex branching scenarios and identifying where certain versions of particular files are within a particular configuration.
  • Rational ClearCase handles parallel development of many dependent applications really well.
  • The use of ClearCase Views to switch between projects and configurations is extremely convenient as opposed to the local workstation model of the competitors.
Verified User
Anonymous
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Serviceware
  • No implementation limits.
  • Easy handling (masks can be designed freely).
  • Various interfaces are available.
  • With C# code a lot can be done.
Verified User
Anonymous
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Cons
IBM
  • Extremely buggy.
  • Sometimes the repository gets locked for no reason.
  • Slow.
Verified User
Anonymous
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Serviceware
  • The task management tool could be better integrated.
  • Relatively high memory usage for heavy users.
Verified User
Anonymous
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Support Rating
IBM
No answers on this topic
Serviceware
In case of bugs or coding problems you have to be more specific. Otherwise, they are not forwarded to the development team or it is quickly said that a consultant has to look at this for a fee.
Verified User
Anonymous
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Alternatives Considered
IBM
If development is centrallized to one location and your company releases hundreds of customized versions of your software per year, then ClearCase is the best tool for managing the complexity of multiple versions of customized software. If your company has globally distributed development, then I'd recommend Team Foundation Server over ClearCase. If your organization uses Agile Methodologies, then I'd recommend TFS with GIT.
Verified User
Anonymous
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Serviceware
Unfortunately I have no experience with other products.
Verified User
Anonymous
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Return on Investment
IBM
  • Managed code versioning for many years.
  • Only one person can edit code at a time - slows processing down.
  • IBM is an expensive product to support.
Verified User
Anonymous
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Serviceware
  • We can handle tickets faster.
  • No double tickets anymore because of the contact assignment.
  • One mailbox where every mail will be processed.
Verified User
Anonymous
Read full review
ScreenShots