IBM Event Automation vs. Salesforce Data 360

IBM Event Streams is well suited for companies developing event driven Microservices. One of the biggest challenger with microservices is that your data gets distributed into little silos - event streaming (or better known as event sourcing) allows you to get a central source of truth in your event store. We are taking this approach with IBM Event Streams and it is well suited for building an event streaming / sourcing architecture.

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Great tool for client management, sales tracking, cases studies. Using is as the source of truth for all client communication. Allowing more integration options for cc and ACH payments. Right now the options are limited and only integrate with strict processing capabilities that are not always in the businesses best interest.

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• It is adaptive and helps us create more engaging experiences on our platforms.
• The Key metrics dashboard is rich with insights.

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• Allows use to bring external data into Salesforce as zero-copy
• Is able to present data using standard Salesforce reports familiar to our users
• Allows us to establish multiple relationships between our CRM data and the external data to contextualize the imported data.

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• Provide Capabilities to connect the Event Streams via REST Proxy.
• Schema Registry to handle Avro Formats.
• Provide Kafka Connect Sink & Source Connectors.

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• pricing or costing visibilty, we can't estimate what would be consumption this month and suddenly we get surprised
• CI/CD can be improved, that looks a difficult and hard
• Also sandbox comes with many limitation so very hard to replicate production like environment to test

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The product was very user friendly and extremely easy to get started with. The documentation is excellent and the free tier makes it very easy to get started with without having to make deep or long term financial commitments.

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Most of the daily use features, are very usr friendly, intuitive, every end user can learn how to manage and operate basic activities such as enter information, send an email, send a campaign, create an email marketing template, run a report on the renewals for the month, open and close a support case, create new account or a new contact, etc

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I met with the support team and they have deep technical and development understanding of the needs and the problems which IBM Event Streams addresses. If you are looking for a product backed by a highly technical support team then IBM Event Streams is probably the best choice. I was specifically impressed by the level of technical understanding my support team demonstrated.

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In Event Streams, applications send data by creating a message and sending it to a topic. To receive messages, applications subscribe to a topic. High availability and reliability. Event Streams offers a highly available and reliable Apache Kafka service running on IBM Cloud. Event Streams. Event Streams stores three replicas of your data to ensure the highest level of resilience across three availability zones.

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we have evaluated Snowflake, adobe rt-cdp as well. They also offer a very strong capabilities but the Data 360 is more suitable for us because of the same Salesforce ecosystem. The main key factor is without any custom code we were able to include it into our automations. And ofcourse with agentforce already in plans, we had to pick Data 360

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• In using downstreams, the minimal features and the rate of releases were slow, makes us feel that there's no upgrades and other than that there's poor marketing of the product.
• The adoption around the service is low, requires focused marketing.
• Lack of visibility into topic depth , Monitoring capabilities

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• Salesforce Data Cloud has a positive impact on me as a realtor because it is easy to generate reports on customer data and see what is needed to be bumped to the next level. We have to earn a certain commission by the end of the year and it makes it easy to see how close you are
• It has a positive impact on keeping track of customers because it is nice to have it all in one place which is a nice time saver
• I like that you can even see customer info from other agents making it nice to compare and try and pass others
• Makes the customers journey smooth sailing because everything is in one place

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info