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iCharts vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iCharts

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    iCharts is a Business Intelligence and Analytics solution for NetSuite. With this solution, users can transform their NetSuite data into interactive, real-time analytics without leaving their NetSuite dashboard. iCharts includes drag-and-drop chart creation and best-practice templates. The vendor’s value proposition is that iCharts accelerates an organization’s analytics strategy by empowering their team with the critical data-driven tools they need.

    $10,000

    per installation

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    iChartsManhattan Active Customer Engagement
    Editions & Modules
    Professional
    $10,000
    per installation
    Business
    15,000
    per installation
    Elite
    $25,000
    per installation
    No answers on this topic
    Offerings
    Pricing Offerings
    iChartsManhattan Active Customer Engagement
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$3,000 per installationNo setup fee
    Additional DetailsBased on number of NetSuite licenses—
    More Pricing Information
    Features
    iChartsManhattan Active Customer Engagement
    BI Standard Reporting
    Comparison of BI Standard Reporting features of iCharts and Manhattan Active Customer Engagement
    Feature
    iCharts
    9.0
    2 Ratings
    10% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Customizable dashboards10.02 Ratings00 Ratings
    Report Formatting Templates8.01 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of iCharts and Manhattan Active Customer Engagement
    Feature
    iCharts
    9.0
    2 Ratings
    12% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Drill-down analysis9.02 Ratings00 Ratings
    Report sharing and collaboration9.02 Ratings00 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of iCharts and Manhattan Active Customer Engagement
    Feature
    iCharts
    10.0
    1 Ratings
    20% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Publish to Web10.01 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of iCharts and Manhattan Active Customer Engagement
    Feature
    iCharts
    8.0
    1 Ratings
    0% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.01 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of iCharts and Manhattan Active Customer Engagement
    Feature
    iCharts
    8.7
    2 Ratings
    3% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Multi-User Support (named login)9.02 Ratings00 Ratings
    Role-Based Security Model8.02 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)9.02 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of iCharts and Manhattan Active Customer Engagement
    Feature
    iCharts
    10.0
    2 Ratings
    25% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Responsive Design for Web Access10.01 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile10.02 Ratings00 Ratings
    Best Alternatives
    iChartsManhattan Active Customer Engagement
    Small Businesses
    Cyfe
    Score4 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Sisense
    Score6.9 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    iChartsManhattan Active Customer Engagement
    Likelihood to Recommend
    8.0
    (2 ratings)
    8.0
    (1 ratings)
    Data Sharing and Collaboration
    5.0
    (1 ratings)
    -
    (0 ratings)
    Data Sources
    4.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    iChartsManhattan Active Customer Engagement
    Likelihood to Recommend
    iCharts, Inc.
    The iCharts has suited our organization work as it has helped us a lot in our internal and external works. As we use iCharts for the internal team in representing the working reports and data of the business in an accurate manner. It helps in representing the presentation to the client to showcase our work and present him the data and work flow through the iCharts. As I don't found anything missing in this software.
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    iCharts, Inc.
    • Their new platform is easy to navigate
    • We had a dedicated support person to help set up searches and train in the use of iCharts
    • Separate Dashboards for each group
    Incentivized
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    iCharts, Inc.
    • The new platform has limitations on colors and sizing
    • iCharts seem to have closed its doors without notification and now we have a product with no support
    Incentivized
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Alternatives Considered
    iCharts, Inc.
    I haven't experience any other alternative product of this.
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    iCharts, Inc.
    No answers on this topic
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    ScreenShots

    iCharts Screenshots

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