Ignition vs. OpenText RFx Center (legacy)

Ignition (initially called Practice Ignition) performs quite well at proposal building, contract development, tracking and invoicing, payment and collections. The only issues where I see Ignition not being a good fit is in smaller firms that require a more feature rich plan. A perfect example is a solo firm has a limited number of proposals they can activate, and would have to spend extra for additional features like multiple e-signatures.

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OpenText RFX is well suited with Smaller or midsize organizations where it can be used as standalone solution. For large organization with Custom procurement processes and integration requirements with other business products like SAP, there are better solutions are available which can be evaluated with OpenText RFX product. Custom development processes are limited in OpenText RFX and there are some solutions like SAP SRM and Ariba can be evaluated.

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• Automatic Payments: You set up a proposal to collect payments once and you don't have to worry about bugging the client for payment every month.
• Amazing support: I have always received answers from the support team within the same day. They are very patient and understanding.
• Integrates with Xero: It integrates with our accounting software, making reporting faster.

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• Monitor procurement spend.
• manage Supplier relationship.
• Integrate with ERPs like SAP.
• Analytics of procurement trends.

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• The charge back process is messy and not transparent enough. When there is a charge back, PI deducts the amount from other payments settling on the same day, and does not provide a break down of the amounts. This makes it impossible to track without getting help from support.
• PI should send email alerts monthly (or at some interval determined by user) for expiring engagements.
• PI should allow the client to make service selections -- we should be able to offer 2 or 3 options under a service offering, and the client chooses and sees the impact on monthly/annual pricing.
• PI should allow for more than 2 templates (Business and Individual).
• PI should integrate with Jet Pack Workflow to automate the creation of new jobs once a proposal is approved.

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• Integration with ERP products like SAP.
• UX User experience.
• Custom procurement processes.
• Product support.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The Ignition product is quite usable for the average user. The app has preloaded templates that can get even new-hires to navigate the software and set up proposals. The only area where I see the Ignition product lacking is the additional fees smaller firms may have to pay to get the full feature advantages of the product.

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You aren't able to customize the design of the proposal, but it surpases everything we have ever tried. It's easy to use and quick to learn.

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Solutions like SAP Ariba are better suited for large enterprises with Custom processes and integration requirements with other ERP software like SAP ERP or S/4HANA products which are been used most of the fortune 500 companies. OpenText RFX is good for small and medium organizations with limited customization and integration requirements.

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• We have reduced our A/R by 60% and expect to completely eliminate A/R by the end of this year.

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• Efficient procurement process.
• Easy vendor/supplier management.
• Faster implementation.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info