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ImBox Case Management (ImBox Ärendehantering) vs. NeoCase

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ImBox Case Management (ImBox Ärendehantering)
Score 0.0 out of 10
N/A
ImBox headquartered in Gothenburg offers a case management for customer service designed to increases the user's productivity and help prioritize the right case, at the right time, seeing only what tasks require action. With automatic prioritization and a clear case history, the system is designed to present feedback on time and collaborate effectively.N/A
NeoCase
Score 8.0 out of 10
N/A
NeoCase, headquartered in France, offers HR case management, employee self-service system, and employee knowledgebase to enterprises.
$100
per month
Pricing
ImBox Case Management (ImBox Ärendehantering)NeoCase
Editions & Modules
No answers on this topic
Neocase
$100.00
per month
Offerings
Pricing Offerings
ImBox Case Management (ImBox Ärendehantering)NeoCase
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ImBox Case Management (ImBox Ärendehantering)NeoCase
Best Alternatives
ImBox Case Management (ImBox Ärendehantering)NeoCase
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Infor Human Resources
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User Ratings
ImBox Case Management (ImBox Ärendehantering)NeoCase
Likelihood to Recommend
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
ImBox Case Management (ImBox Ärendehantering)NeoCase
Likelihood to Recommend
ImBox Sweden AB
No answers on this topic
NeoCase
Works well as an employee self service solution as well as case management for report requests. Electronic forms and routing are limited but are somewhat effective, depending of the requirements.
Verified User
Anonymous
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Pros
ImBox Sweden AB
No answers on this topic
NeoCase
  • Neocase allows for case tracking and metrics reporting.
  • Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
  • Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.
Verified User
Anonymous
Read full review
Cons
ImBox Sweden AB
No answers on this topic
NeoCase
  • There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
  • Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers
Verified User
Anonymous
Read full review
Return on Investment
ImBox Sweden AB
No answers on this topic
NeoCase
  • Transition to Shared Service environment for 32 entities
  • Streamlined request management
  • User satisfaction
Verified User
Anonymous
Read full review
ScreenShots