Name: NeoCase
Price: 100 USD
Rating: 8 (1 reviews)
Author: NeoCase

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

PHP Frameworks

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Generation

Emissions Management

Visitor Management

Whistleblowing

Enterprise

Accounting

SaaS Spend Management

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Access Gateways

Cloud Migration

Cloud Storage

Data Center Cooling

Data Warehouse

Database-as-a-Service (DBaaS)

DevOps

Enterprise Service Bus

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

LAN Switches

Migration

Mobile Identity

Network Performance Monitoring

Open-Source Database

Privileged Access Management

Storage as a Service (STaaS)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Apparel

Banking

Equation Editors

Internet of Medical Things

Medical Office EMR & EHR

Mental Health

Online Ordering

eDiscovery

Vertical-Specific

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NeoCase, headquartered in France, offers HR case management, employee self-service system, and employee knowledgebase to enterprises.

Neocase

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Application - Standard

Platform

Unlimited

Application - Infrequent

Application - Input-Only

Appian

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Starter Suite

Professional

Unlimited+

Salesforce Service Cloud

NeoCase

Case Management Software approaches the task of dealing with work to be done to achieve a customer-centric outcome, which is generally not repeatable. Cases are responses to customer problems, claims, or requests that require intervention by skilled knowledge workers, and cannot be handled by straight-through automated processing.

Case Management

IBS Neocase demo

Likelihood to Recommend

Neocase Software is a leading provider of customer service solutions for shared service centers and customer support operations. Neocase empowers large global corporations to manage and optimize their shared service and support operations performance and processes through its uniquely adaptive and award-winning customer service technology platform. Neocase Software solutions include Neocase HR for Human Capital Resource Management, Neocase CS for Customer Service, Neocase CRM for Customer Relationship Management, and Neocase FR for Financial Resolution. All solutions can be deployed on-premise or in a SaaS model. With more than 200 clients worldwide, representative customers include Air France, Renault-Nissan, L’Oreal, Brinks, Callidus Software, and International Decision Systems. Neocase award-winning solutions bring efficiency and profitability to SSCs and customer service departments through web self-service, intelligent knowledge management, service level agreement (SLA) management, employee/partner case collaboration, executive dashboards, and automated workflows.

Workday Human Capital Management

NeoCase 2017-04-14 13:24:25

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Improved to allow

Form creation

Allows employees

Knowledge base

Phone calls

Home

Case Management Software

Neocase is being used in our company as an employee self-service portal for all HR and payroll needs. Employees use the knowledge base Q&amp;A or submit questions as needed which are routed to the appropriate tier two experts for research and resolution. This allows requests to be submitted in an organized fashion and resolved based on the order of submission and urgency of each.

Neocase allows for case tracking and metrics reporting.
Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.

There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers

Transition to Shared Service environment for 32 entities
Streamlined request management
User satisfaction

NeoCase

Overview

What is NeoCase?