Employee Self Service Solution
Pros
- Neocase allows for case tracking and metrics reporting.
- Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
- Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.
Cons
- There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
- Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers
Return on Investment
- Transition to Shared Service environment for 32 entities
- Streamlined request management
- User satisfaction
Other Software Used
Workday Human Capital Management