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Imperva Web Application Firewall (WAF) vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Imperva Web Application Firewall (WAF)

    Score8.7 out of 10
    N/AThe Imperva Web Application Firewall (WAF) is based on technology acquired with Incapsula and the former WebSphere WAF.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    Imperva Web Application Firewall (WAF)Manhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Imperva Web Application Firewall (WAF)Manhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Imperva Web Application Firewall (WAF)Manhattan Active Customer Engagement
    Small Businesses
    No answers on this topic
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    F5 Big-IP Advanced WAF
    Score9.4 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    F5 Big-IP Advanced WAF
    Score9.4 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Imperva Web Application Firewall (WAF)Manhattan Active Customer Engagement
    Likelihood to Recommend
    9.5
    (4 ratings)
    8.0
    (1 ratings)
    Usability
    9.5
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Imperva Web Application Firewall (WAF)Manhattan Active Customer Engagement
    Likelihood to Recommend
    Imperva, a Thales company
    I recommend Imperva specially if you have a big environment with thousand of websites because of its ease to use and availability. Imperva delivers a reliable solution with great capability to contain cyber attacks and even fraud preventions in some cases. The only scenario it's less appropriate is if your focus is anti fraud instead of a solution to block cyber attacks.
    Incentivized
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    Imperva, a Thales company
    • Block some dynamic attacks such as SQL injection.
    • Block unfriendly accesses based on geographic source.
    • Helps us implement SSL in cases where the original server can't (yet).
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Cons
    Imperva, a Thales company
    • Attack Correlation Validation - This specific policy produces a lot of false positives as well as the SQL injection policies. Of course it is difficult to tell what a legitimate query is on a public facing web app.
    • Profiling - I tend to spend more time than any other feature tuning the Web App Profiles. Plugins are used to help cope with this, but on extremely large web apps we are forced to turn off the profiling feature.
    Incentivized
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    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Usability
    Imperva, a Thales company
    It's easy and works great. The onboarding process, although easy, can sometimes take too long for SSL and domain validation, but its not a big deal.
    Incentivized
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    Manhattan Associates
    No answers on this topic
    Support Rating
    Imperva, a Thales company
    We haven't needed support from Imperva since implementation. But during that time, their personnel were very quick to respond to questions. Since then, it's been largely doing its thing for us (which is exactly what we'd hoped).
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    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    Imperva, a Thales company
    I believe there's no comparison as Imperva is a much more reliable and powerfull WAF. AWS WAF lacks of several features Imperva have and is not that simple to configure neither have a clean web console. I consider Imperva WAF a whole superior level of cyber security solution and it's consider to be one of the leader in this segment.
    Incentivized
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Return on Investment
    Imperva, a Thales company
    • Meet compliance requirements - Check.
    • Better Insight into web application - Absolutely great, checks all the traffic against RFC standards and will alert on common development mistakes that duplicate application traffic or provide attack vectors for potential attackers.
    • Have had several issues blocking a customer without producing alerts, while it happened only one week out of 2 years of working with the devices, it did produce a lot of headaches.
    Incentivized
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    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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