Insightful vs. Manhattan Active Customer Engagement
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Insightful | Score8.3 out of 10 | Small Businesses (1-50 employees) | Insightful is a Work Intelligence platform designed to help organizations analyze how work occurs across personnel, processes, and artificial intelligence (AI) to improve operational Performance, optimize Workflows, and reduce waste. | $96 per year per seat |
Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Each device an employee uses for work counts as one seat. Additionally, users with Admin, Manager and Client access won’t be charged, unless Insightful is used to track their activities as well. Discount is available for annual and multi-year billing. | — | ||||||||||||||
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| Insightful | Manhattan Active Customer Engagement | |
|---|---|---|
| Small Businesses | ActivTrak Score8.6 out of 10 | Simplify360 Score7.8 out of 10 |
| Medium-sized Companies | Predictive Index Behavioral Assessment Score9.5 out of 10 | Customer.io Score9.1 out of 10 |
| Enterprises | Workday Prism Analytics Score7.1 out of 10 | SAP Service Cloud Score8.5 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Insightful | Manhattan Active Customer Engagement | |
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| Likelihood to Recommend | 9.0 | 8.0 |
| Insightful | Manhattan Active Customer Engagement | |
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| ScreenShots | Insightful Screenshots |






