Insightful

User-Friendly and Easy to Navigate: Many users have praised Insightful for being user-friendly and easy to navigate, with even non-technical individuals finding it easy to use.

Essential Tool for Businesses: Several reviewers have highlighted that Insightful is an essential tool for businesses, allowing them to ensure workforce productivity and protect sensitive data. By monitoring activity on the company's network, employers can identify potential problems with improper use of the system. Additionally, employee activity monitoring provides valuable information on employee engagement and productivity, enabling managers to identify areas where additional training or support may be needed.

Comprehensive Reports and Customization Options: The convenience of comprehensive reports generated by Insightful has been appreciated by many users who find them easy to read. Users also value the ability to see what employees are opening, the software and sites they use, and the time spent on them. Furthermore, users appreciate the customization options available in terms of labeling sites and software as productive or not. This flexibility allows companies like outsourcing/offshoring firms to monitor their hired staff effectively.

Real-time monitoring not aligned with needs: Some users have expressed dissatisfaction with the real-time monitoring feature, stating that it does not fully meet their specific requirements. For example, they may need more customization options or real-time alerts for specific events. This lack of alignment can hinder their ability to effectively monitor and manage their operations.

Software update not readily available: Several reviewers have mentioned inconvenience due to the software update not being easily accessible to users, leading to delays in utilizing new features and improvements. This can result in missed opportunities for productivity enhancements or system optimizations. Users expect prompt access to updates without having to go through complex processes or wait for extended periods.

Lack of reporting features and auto calculation for timekeeping: A common downside mentioned by customers is the absence of comprehensive reporting capabilities and automatic calculation for timekeeping, which can make tracking and analyzing data more cumbersome. Users would appreciate advanced reporting functionalities such as customizable reports, visualizations, and automated time calculations that enhance efficiency and simplify data analysis tasks.