Insocial - Feedback Solutions

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Insocial - Feedback Solutions	Score 9.0 out of 10	N/A	Measure moments that matter Insocial provides multiple ways of gathering feedback via different survey skins (surveys designed for any device) and invite methods across different channels (such as email, SMS, livechat, social media and even chatbots. With business rules and a connection to a CRM system, users can decide exactly when a customer should receive a survey from an organisation, to keep the frequency low and the quality of feedback high. Gain actionable…	N/A

Pricing

Editions & Modules

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Offerings

Pricing Offerings
Insocial - Feedback Solutions
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

Required

Additional Details

Prices are based on the amount of the different touchpoints, channels and locations you want to measure.

More Pricing Information

Community Pulse
	Insocial - Feedback Solutions
Considered Both Products	Insocial - Feedback Solutions Victor van der Vring Analyst Relations Specialist Chose Insocial - Feedback Solutions There are multiple solutions that offer similar things. In the end the cutural fit with the vendor made the difference. As a foundation for future collaboration this felt as the best choice and it has proven to be a great choice since. Developments in the product have proven to … Incentivized Helpful?

Features

Insocial - Feedback Solutions

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	Insocial - Feedback Solutions 10.0 1 Ratings 23% above category average
Themes	10.01 Ratings
Custom logo/branding	10.01 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	Insocial - Feedback Solutions 8.3 1 Ratings 1% below category average
Changes to live survey	10.01 Ratings
Question design help	7.01 Ratings
Multiple question types	8.01 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	Insocial - Feedback Solutions 10.0 1 Ratings 20% above category average
Survey logic flexibility	10.01 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	Insocial - Feedback Solutions 9.5 1 Ratings 17% above category average
Response tracking	9.01 Ratings
Data export	10.01 Ratings
Standard reports	10.01 Ratings
Custom reports	9.01 Ratings

Survey Distribution

Comparison of Survey Distribution features of Product A and Product B
	Insocial - Feedback Solutions 10.0 1 Ratings 22% above category average
Respondent restrictions	10.01 Ratings

Best Alternatives
	Insocial - Feedback Solutions
Small Businesses	Square 9 Softworks Score 9.5 out of 10
Medium-sized Companies	Qualaroo Score 6.1 out of 10
Enterprises	Verint Voice of the Customer Score 9.4 out of 10
All Alternatives	View all alternatives

User Testimonials
	Insocial - Feedback Solutions
Likelihood to Recommend	Insocial - Feedback Solutions We are an international organization that operates in multiple geographies and for us the solution works quite well. Insocial - Feedback Solutions itself is still a relatively small organization, but that has actually not been an issue at all. They're very flexible and helpful as a supplier. There was a close cultural fit between our 2 organizations, which made it into a success. If you are looking for a solution and partner to capture recurring customer sentiment and measure things like NPS, NLS, CSAT, CES and open feedback by using short and concise surveys that also drill down on those scores Insocial - Feedback Solutions can be a great fit. Incentivized Victor van der Vring Analyst Relations Specialist Read full review
Pros	Insocial - Feedback Solutions Great customer / end user experience. Nice Look & feel Excellent customer service and support Continuously working on improvements based on customer feedback Nice reporting Incentivized Victor van der Vring Analyst Relations Specialist Read full review
Cons	Insocial - Feedback Solutions Survey creation could be easier, although as a customer I did not really feel this pain as our CSM [...] fully unburdoned us I had some comments about the closed loop feedback process and email notification look&feel, however they've already addressed this feedback in the last year with product updates. Incentivized Victor van der Vring Analyst Relations Specialist Read full review
Usability	Insocial - Feedback Solutions In general it is a very intuitive platform that does not require much training to start working with. Especially for reporting users that are focussed on the results and insights. The CSM team and support department are also very helpful in case you do run into any questions. Incentivized Victor van der Vring Analyst Relations Specialist Read full review
Alternatives Considered	Insocial - Feedback Solutions There are multiple solutions that offer similar things. In the end the cutural fit with the vendor made the difference. As a foundation for future collaboration this felt as the best choice and it has proven to be a great choice since. Developments in the product have proven to be fast and based on our feedback, which makes for a great partnership and experience. Incentivized Victor van der Vring Analyst Relations Specialist Read full review
Return on Investment	Insocial - Feedback Solutions We have been able to track an upward trend in our global NPS where we could not do this before. We now have more insights on amazing CSAT scores on our services, which also increase Employee Experience We have been enabled to act more directly on customer feedback that drives customer satisfaction and sales or prevents churn Incentivized Victor van der Vring Analyst Relations Specialist Read full review
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