Measure moments that matter Insocial provides multiple ways of gathering feedback via different survey skins (surveys designed for any device) and invite methods across different channels (such as email, SMS, livechat, social media and even chatbots. With business rules and a connection to a CRM system, users can decide exactly when a customer should receive a survey from an organisation, to keep the frequency low and the quality of feedback high. Gain actionable…
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Pricing
Insocial - Feedback Solutions
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Insocial - Feedback Solutions
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
Required
Additional Details
Prices are based on the amount of the different touchpoints, channels and locations you want to measure.
Analyst Relations Specialist in Marketing at TOPdesk (Alternative Dispute Resolution, 501-1000 employees)
Chose Insocial - Feedback Solutions
There are multiple solutions that offer similar things. In the end the cutural fit with the vendor made the difference. As a foundation for future collaboration this felt as the best choice and it has proven to be a great choice since. Developments in the product have proven to …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
Implementation went as expected
No answers on this topic
Features
Insocial - Feedback Solutions
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Insocial - Feedback Solutions
Feature
Insocial - Feedback Solutions
10.0
1 Ratings
22% above category average
Themes
10.01 Ratings
Custom logo/branding
10.01 Ratings
Survey Content
Comparison of Survey Content features of Insocial - Feedback Solutions
Feature
Insocial - Feedback Solutions
8.3
1 Ratings
3% below category average
Changes to live survey
10.01 Ratings
Question design help
7.01 Ratings
Multiple question types
8.01 Ratings
Survey Logic
Comparison of Survey Logic features of Insocial - Feedback Solutions
Feature
Insocial - Feedback Solutions
10.0
1 Ratings
18% above category average
Survey logic flexibility
10.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Insocial - Feedback Solutions
Feature
Insocial - Feedback Solutions
9.5
1 Ratings
16% above category average
Response tracking
9.01 Ratings
Data export
10.01 Ratings
Standard reports
10.01 Ratings
Custom reports
9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Insocial - Feedback Solutions
We are an international organization that operates in multiple geographies and for us the solution works quite well. Insocial - Feedback Solutions itself is still a relatively small organization, but that has actually not been an issue at all. They're very flexible and helpful as a supplier. There was a close cultural fit between our 2 organizations, which made it into a success. If you are looking for a solution and partner to capture recurring customer sentiment and measure things like NPS, NLS, CSAT, CES and open feedback by using short and concise surveys that also drill down on those scores Insocial - Feedback Solutions can be a great fit.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Survey creation could be easier, although as a customer I did not really feel this pain as our CSM [...] fully unburdoned us
I had some comments about the closed loop feedback process and email notification look&feel, however they've already addressed this feedback in the last year with product updates.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In general it is a very intuitive platform that does not require much training to start working with. Especially for reporting users that are focussed on the results and insights. The CSM team and support department are also very helpful in case you do run into any questions.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
There are multiple solutions that offer similar things. In the end the cutural fit with the vendor made the difference. As a foundation for future collaboration this felt as the best choice and it has proven to be a great choice since. Developments in the product have proven to be fast and based on our feedback, which makes for a great partnership and experience.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
