Intermedia Email Plus vs. Rackspace Email

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Intermedia Email Plus
Score 9.0 out of 10
N/A
Intermedia Email Plus Exchange Email is a combined email productivity and security suite, providing anti-phishing, email archiving, email backup and archiving, as well as access to AnyMeeting web conferencing included via a subscription.N/A
Rackspace Email
Score 10.0 out of 10
N/A
Rackspace Email presents what the vendor describes as a reliable, cost-effective solution for small business email hosting. Hosting services start at 25GB, and services include email migration, spam and virus protection built-in, an upgrade to include archiving, and 24x7x365 support.
$2.99
per month per user
Pricing
Intermedia Email PlusRackspace Email
Editions & Modules
No answers on this topic
Rackspace Email
$2.99
per month per user
Rackspace Email Plus
$3.99
per month per user
Rackspace Email Plus + Add Archiving
$6.99
per month per user
Offerings
Pricing Offerings
Intermedia Email PlusRackspace Email
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Intermedia Email PlusRackspace Email
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Intermedia Email PlusRackspace Email
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
Intermedia Email Plus
7.8
1 Ratings
8% below category average
Rackspace Email
-
Ratings
Anti-malware8.01 Ratings00 Ratings
Customizability8.01 Ratings00 Ratings
Data Loss Protection7.01 Ratings00 Ratings
Threat Detection8.01 Ratings00 Ratings
End-to-End Encryption8.01 Ratings00 Ratings
Management Tools8.01 Ratings00 Ratings
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Intermedia Email PlusRackspace Email
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Score 9.2 out of 10
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Score 9.7 out of 10
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Score 9.2 out of 10
WP Engine
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Score 9.4 out of 10
Enterprises
Cisco Cloud Email Security
Cisco Cloud Email Security
Score 7.4 out of 10
Pantheon
Pantheon
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Intermedia Email PlusRackspace Email
Likelihood to Recommend
9.0
(1 ratings)
10.0
(2 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
Intermedia Email PlusRackspace Email
Likelihood to Recommend
Intermedia
This is the perfect solution for businesses that want a scalable solution with a fixed cost per user. Intermedia is amazing with no contracts.
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Rackspace
If you need a trusted email hosting platform, Rackspace is definitely the way to go. Not only is it simple to use, but the help they're willing to provide is also outstanding. Whether you're upgrading (or even downgrading) a service, or have concerns over any use cases, they're great at providing assistance and being diligent to understand your needs. If you only require a simple email for only a few people, it may not be the way to go, but it's hard to beat the price they offer (and the clarity on that pricing as well).
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Pros
Intermedia
  • Excellent support
  • Great performance
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Rackspace
  • Racksapce is quick and helpful when contacted for support.
  • Rackspace is easy to set up and run on various email clients.
  • The service is affordable and compares well with any similar services.
  • It has a nice admin panel which is easy to follow and understand.
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Cons
Intermedia
  • Email filtering is good, but not excellent
  • Office 365 default settings require a little tweaking (registry)
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Rackspace
  • Ticket system - For the most part, it's fine, but you have to log in to see the ticket/case messages. The email notification only lets you know you have a message.
  • Login speed - It takes a bit longer than what most users would like to login to the admin panel.
  • Clicks to control panel - The default screen is the ticket screen. I would prefer the home page immediately include a method to get to my admin tools beyond ticket creation.
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Usability
Intermedia
I love the usability of Intermedia Email Plus. The only downfall isn't their fault. The issue with Office 365 registry settings requires changes to connect to Intermedia Email Plus flawlessly.
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Rackspace
No answers on this topic
Support Rating
Intermedia
Native English speaking support, excellent response, and quick resolution. Support is amazing at Intermedia.
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Rackspace
Honestly, if it wasn't for the way in which ticket updates are shared, it would be a ten. They provide excellent support, from sales to technical to even migration services. I've always gotten my questions answered clearly, by someone who is human. If answers were displayed via email as well, rather than just a notice that I needed to login to see a message, it would be even better.
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Alternatives Considered
Intermedia
Intermedia Email Plus support is better, costs are comparable or better, and backups are better than the alternatives.
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Rackspace
No answers on this topic
Return on Investment
Intermedia
  • Scalable for seasonal/variable employee count
  • Easy administration
  • Easy onboarding
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Rackspace
  • We have had little disruption with our emails. I can think of only one problem in the last three years.
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