Inveon inCommerce vs. Orderhive (discontinued)

Inveon inCommerce is a platform with the
competencies needed to increase sales and create better user experiences with
omnichannel strategies. It ensures sustainable growth and provides a strong
presence in the competitive e-commerce world.

Setting up was covered by a dedicated account rep. It was a smooth and relatively easy process. Problems started a year in when I lost my dedicated account rep. Customer service would refer to the instructions when a question was asked. Sadly they didn't understand the question most of the time.

• Scalability
• Customization
• Experience & know-how

• Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
• There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
• This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

• We are greatly satisfied with our experience with Inveon inCommerce.

• shipping, I would like to be able to handle returns more easily.
• I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.

Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.

The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.

Among many eCommerce solutions, Inveon inCommerce is by far the easiest to use, with the most flexibility and
user-friendly features. It also covers lots of great plugins and extensions for
almost any feature anyone can think of for its online store.



Moreover, there is an awesome community composed of e-commerce
experts who can guide our
team in expanding our digital footprint.

Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months. But I'm done with this company

• Improved performance
• Higher ROI

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.