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Be extremely cautious of Orderhive, poor service, poor software and poor results
November 04, 2020

Be extremely cautious of Orderhive, poor service, poor software and poor results

Martin Trygve Olsen | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Orderhive

Orderhive was implemented with the belief (supplier promises) that it would automate and save time in the customer order management from our web platforms, manage our inventory and warehouses, manage our suppliers, integrate and automate our eCommerce shipping and integrate with our accounting software. Unfortunately, it does a mere fraction of what was promised and has taken enormous amounts of time from myself and other staff members in dealing with all of the dysfunctional issues. It actually cost us more time instead of the promised time saving and currently, most of the time taking tasks must still be done manually.
  • It has been a major loss for us.
  • Lost time and wasted investment money.
  • Actually has made our processes more complicated.
Unfortunately, Orderhive fails completely due to the lies and lack of any sort of customer service. On the face, it seemed a better option but now after experiencing the whole package, it is more than poor. On the other hand, I have spoken to 2 other associates who are using Cin7 and said they are very happy.
Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.
The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.

Do you think Cin7 Orderhive delivers good value for the price?

No

Are you happy with Cin7 Orderhive's feature set?

No

Did Cin7 Orderhive live up to sales and marketing promises?

No

Did implementation of Cin7 Orderhive go as expected?

No

Would you buy Cin7 Orderhive again?

No

Their promises are empty and not kept. Their customer service is arrogant, rude and totally unhelpful. We paid $5000 up-front for a system that was going to automate our processes and save us lots of time, in fact, has been the total opposite, it has consumed ridiculous amounts of our time dealing them to get any sort of basic functions working while being abused by their "customer service". Now after 4 months some basic functions work but none of the time-saving automation works, they REFUSE to refund our money and continue to be unhelpful, rude and abusive!