InvGate Service Desk

InvGate Service Desk

InvGate Service Desk

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
InvGate Service Desk	Score 8.4 out of 10	N/A	The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.	N/A

Pricing

InvGate Service Desk

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
InvGate Service Desk
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

Optional

Additional Details

—

More Pricing Information

Community Pulse
	InvGate Service Desk
Considered Both Products	InvGate Service Desk Kevin Smith Information Systems Manager Chose InvGate Service Desk At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running. Incentivized Helpful?
Top Pros	Pro Set up Pro User friendly
Top Cons	Minus Reporting functions Minus Back end Minus Access data

Features

InvGate Service Desk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	InvGate Service Desk 9.3 2 Ratings 13% above category average
Organize and prioritize service tickets	10.02 Ratings
Expert directory	9.02 Ratings
Service restoration	9.02 Ratings
Self-service tools	10.02 Ratings
Subscription-based notifications	9.02 Ratings
ITSM collaboration and documentation	9.02 Ratings
ITSM reports and dashboards	9.02 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	InvGate Service Desk 9.0 2 Ratings 9% above category average
Configuration mangement	9.02 Ratings
Asset management dashboard	9.02 Ratings
Policy and contract enforcement	9.01 Ratings

Change management

Comparison of Change management features of Product A and Product B
	InvGate Service Desk 9.0 2 Ratings 7% above category average
Change requests repository	9.02 Ratings
Change calendar	9.01 Ratings
Service-level management	9.02 Ratings

Best Alternatives
	InvGate Service Desk
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Ivanti Neurons for ITSM Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	InvGate Service Desk
Likelihood to Recommend	10.0 (2 ratings)
Support Rating	1.0 (1 ratings)

User Testimonials
	InvGate Service Desk
Likelihood to Recommend	InvGate This is well suited for someone who is looking for a basic help desk system (like we were). This product will get you out the door, but after owning it for several years now we have begun to look for more. The hardest part is that you cant get to raw data to use with other BI tools. If you want major customizations you will be limited Incentivized Kevin Smith Information Systems Manager Read full review
Pros	InvGate Set-up of system. GUI is user-friendly. Incentivized Kevin Smith Information Systems Manager Read full review
Cons	InvGate The database for back-end is clunky and cryptic, and it is very hard to access data. The reporting functions are really lacking. Incentivized Kevin Smith Information Systems Manager Read full review
Support Rating	InvGate This is one area where they need a lot of help, especially for being selling an ITSM. The service desk is located in Brazil, and they have very few individuals that speak English. Multiple updates over the year have broken the language of the system and tickets have come out in a foreign language. Support is unable to fix issues that occur where downtime occurs. Updates are too fast. Revisions happen 3-4 a week. Incentivized Kevin Smith Information Systems Manager Read full review
Alternatives Considered	InvGate At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running Incentivized Kevin Smith Information Systems Manager Read full review
Return on Investment	InvGate Upfront, it had a very good ROI compared to a homegrown system that was being used. Allows users to submit issues to get MFG back up and running. Incentivized Kevin Smith Information Systems Manager Read full review
ScreenShots	InvGate Service Desk Screenshots