TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Island

    Score9.4 out of 10
    N/AIsland is an Enterprise Browser platform. Island also gives organizations control, visibility, and governance over security and search.N/A

    Lucidworks Platform

    Score8.4 out of 10
    N/ALucidworks provides total AI solutions that power search and discovery for customers and employees. Lucidworks integrates the latest generative AI models with a decade of proven search expertise to create a truly personalized digital experience for users.N/A
    Pricing
    IslandLucidworks Platform
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IslandLucidworks Platform
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    IslandLucidworks Platform
    Small Businesses
    No answers on this topic
    Elasticsearch
    Score8.5 out of 10
    Medium-sized Companies
    No answers on this topic
    Elasticsearch
    Score8.5 out of 10
    Enterprises
    No answers on this topic
    Amazon CloudSearch
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IslandLucidworks Platform
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.1
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (2 ratings)
    User Testimonials
    IslandLucidworks Platform
    Likelihood to Recommend
    Island
    The only reason I didn't gave the maximum rating is because it's not cheap, if you have a smaller company you can use some plugins instead depending on what you need. But I completely understand it's not safer than the Island browser. However, it would be great to have a simpler version for small companies too, that wouldn't require much testing to setup. Besides that, Island is my first choice when thinking about safety for remote workers.
    Incentivized
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    Lucidworks
    Very well suited for out of the box enterprise search applications.
    Read full review
    Pros
    Island
    • The agent can still see the customer's data that they need to help the customers, but without the ability to screenshot, copy and download outside the Island browser, that also prevent data leaks
    • The organization also saves money without the need of hiring only local employees, people can download it on their personal desktops
    • Can replace setups with VPN that are expensive or virtual desktops
    • Blocks unsafe websites that can also copy the client and customer data
    Incentivized
    Read full review
    Lucidworks
    • Signals feature to boost search results helps search relevancy
    • Business Rules feature for tuning search results
    • Query pipeline design gives great flexibility in application development
    Read full review
    Cons
    Island
    • Sometimes the advisors may experience some glitches to copy and paste the information they need even if they're still inside the Island browser
    • Sometimes some apps don't behave exactly the same and they would in other browsers
    • It takes some time to setup it accordingly with what the company needs and it requires some tests
    Incentivized
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    Lucidworks
    • Documentation can be improved
    Read full review
    Usability
    Island
    It requires some training but it's very easy to use, as it's much like other famous browsers and it behave just as them. Even if it needs to be set up, you can set different policies for different users, that can be quite useful for bigger companies. However, some employees can feel a bit restricted as it has it's limitations to download or copy and paste
    Incentivized
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    Lucidworks
    It is incredibly intuitive and so easy to use that business people can now complete functions that used to be limited to software developers only.
    Read full review
    Support Rating
    Island
    No answers on this topic
    Lucidworks
    It has continued to improve over the years.
    Read full review
    Alternatives Considered
    Island
    Chrome Remote Desktop is a good option to access the company desktop remotely, but it doesn't reduce the costs of the company since you'll still need to have two machines for it to work, you'll also need the same amount of IT staff and mantain a physical address. It can be a good option to companies that have only few agents remote but it's not good for hybrid or remote only employees
    Incentivized
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    Lucidworks
    IDOL seems to be a blackbox solution. Fusion is much more flexible with more features and options for developers to choose from.
    Read full review
    Return on Investment
    Island
    • There is some costs to training people to use Island, and also to test and setup the browser, if you're initiating a business, this should be considered
    • Some advisors may not have a compatible hardware, this can add to the migration costs
    • No need to have a physical address or servers, since everything is managed from the clould it can significantly lower the costs
    • You can reduce the IT staff and maintenance costs too
    Incentivized
    Read full review
    Lucidworks
    • Allowed us to move software developers from enterprise search to other customer focused applications due to built in signals processing and related popularity boosting out of the box.
    • Enabled business experts to work directly with Fusion to influence search results and not be so dependent on developers.
    Read full review
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