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KEA vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    KEA

    Score8 out of 10
    N/AKEA is a talent management, corporate learning, and employee engagement solution. It personalizes user experience with the help of AI conversation engine and machine learning. According to the vendor, it is responsive, intelligent and track-able. KEA allows an employee to convert any document into ‘trackable’ training content. It uses AI and automation to create a smooth onboarding experience for customers. KEA platform empowers sales and customer support teams and improves their online training…N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    KEAManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    KEAManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    KEAManhattan Active Customer Engagement
    Small Businesses
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    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
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    Customer.io
    Score9.1 out of 10
    Enterprises
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    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KEAManhattan Active Customer Engagement
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    KEAManhattan Active Customer Engagement
    Likelihood to Recommend
    Magic Software Inc.
    Decentralize course creation to speed up the creation process and maximize relevance. Our award-winning authoring tool comes with many rich editing possibilities Also te=.
    Incentivized
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    Magic Software Inc.
    • AI Based Training Creation
    • Training Activity Automation
    • Customer Onboarding
    Incentivized
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Cons
    Magic Software Inc.
    • Transparent price quoting e.g on the website itself
    • Less complex workflow for creating trainings
    • Should Provide Certification Management
    Incentivized
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    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Alternatives Considered
    Magic Software Inc.
    KEA does allow more grading features than its counterparts. As well as It's available on multiple platforms such as Desktop, Mobile as well as Browser. Moreover, it provides customized login functionality which makes it easy to add a new user. Features like these make KEA a good alternative to other Learning and development management applications.
    Incentivized
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Return on Investment
    Magic Software Inc.
    • Flexibility and Independence while creating training modules.
    • Customer Leads have increased by 15 percent from last year.
    • Allows to create training modules which are closely aligned to business objectives.
    Incentivized
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    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    ScreenShots

    KEA Screenshots

    Screenshot of Course libraryScreenshot of ChatbotScreenshot of Learner DashboardScreenshot of NotesScreenshot of Search FilterScreenshot of Side menu