Khoros CX Insights

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Khoros CX Insights
Score 8.7 out of 10
N/A
Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.N/A
Pricing
Khoros CX Insights
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Khoros CX Insights
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Khoros CX Insights
Considered Both Products
Khoros CX Insights
Chose Khoros CX Insights
Khoros is missing to analyze more sources for information. Search bar is great.
Top Pros
Top Cons
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Khoros CX Insights
Small Businesses
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User Ratings
Khoros CX Insights
Likelihood to Recommend
7.3
(1 ratings)
User Testimonials
Khoros CX Insights
Likelihood to Recommend
Khoros (Formerly Spredfast + Lithium)
There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions.
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Cons
Khoros (Formerly Spredfast + Lithium)
  • Getting info from LinkedIn.
  • Getting info from web pages.
  • Getting info from newspapers and other articles.
  • Getting info from more platforms.
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Alternatives Considered
Khoros (Formerly Spredfast + Lithium)
Khoros is missing to analyze more sources for information. Search bar is great.
Read full review
ScreenShots

Khoros CX Insights Screenshots

Screenshot of An omnichannel customer experienceScreenshot of CX InsightsScreenshot of Discovery Topbox AI