TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Laiye RPA

    Score8 out of 10
    N/ALaiye RPA is an RPA solution + AI solution. Laiye RPA can automate manual and repetitive tasks, freeing the staff to apply their skillset and expertise on high-value and cognitively stimulating tasks. The vendor states Laiye RPA is easy to grasp, so that it can be learnt within a few hours. It comes with over 400 pre-set commands which can be used for all types of projects, including those with a series of complex processes. Equipped with AI capabilities and OCR functionality, Laiye RPA is…N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    Laiye RPAManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Laiye RPAManhattan Active Customer Engagement
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Laiye RPAManhattan Active Customer Engagement
    Considered Both Products
    Laiye
    No answer on this topic
    Manhattan Associates
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    6 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    6 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    No answers on this topic
    Best Alternatives
    Laiye RPAManhattan Active Customer Engagement
    Small Businesses
    No answers on this topic
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    IBM Robotic Process Automation
    Score8.4 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    UiPath Automation Platform
    Score8.5 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Laiye RPAManhattan Active Customer Engagement
    Likelihood to Recommend
    9.1
    (6 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Laiye RPAManhattan Active Customer Engagement
    Likelihood to Recommend
    Laiye
    Laiye RPA is suited in repeating and stable business processes which are rule driven, such as finance, human resource, tax report, logistics (stock in and stock out), sales orders to account receivable, and purchase orders to account payable, and etc. It is not appropriate in situation where flexibility is required to complete tasks, or human to human communication is a key factor.
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    Laiye
    • Very stable, avoid the embarrassment of system crash.
    • The cost of learning is very low, ready to use.
    • Rich tutorial, easy to expand different scenes.
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    Laiye
    • Language capabilities improvement including Mongolian.
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Alternatives Considered
    Laiye
    Besides the competitive pricing, I really feel its OCR feature is one of a kind and a major distinguishing factor which gives Laiye RPA an upper hand against other RPA vendors whose OCR features are a little weak in comparison. A further differentiator is the low-code factor that has allowed us to scale easily across the company.
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    Laiye
    • Improve work efficiency
    • Improve customer satisfaction
    • Reduce the error probability of data entry
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
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