TrustRadius

LeaseHawk Performance Platform vs. NICE Engage Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LeaseHawk Performance Platform
Score 0.0 out of 10
N/A
LeaseHawk is a multi-channel platform combining phone, email, text and speech recognition into a mobile application that enables leasing professionals to personally engage with prospects from their desktop, but also from any mobile device. According to the vendor, LeaseHawk currently tracks and monitors millions of dollars in leasing opportunities every year by processing over 13 million calls and identifying over 2.7 million prospects annually.N/A
NICE Engage Platform
Score 4.1 out of 10
N/A
The NICE Engage Platform is a call recording and compliance platform, providing holistic real-time monitoring, and long time storage for recorded conversations.N/A
Pricing
LeaseHawk Performance PlatformNICE Engage Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LeaseHawk Performance PlatformNICE Engage Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
LeaseHawk Performance PlatformNICE Engage Platform
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Enterprises
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Score 7.8 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
LeaseHawk Performance PlatformNICE Engage Platform
Likelihood to Recommend
-
(0 ratings)
4.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
LeaseHawk Performance PlatformNICE Engage Platform
Likelihood to Recommend
LeaseHawk
No answers on this topic
NICE Systems
If you need a customer communication tool that has almost all the functionality out of the box this program is for you. However now that other services have more AI capability we are changing to a new service that will reduce the workload on our agents and allow us to automate many customer interactions. The pricing of another service is also more varied based on usage and our current inflow is lower than before so our cost should drop with that decreased communication
Verified User
Anonymous
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Pros
LeaseHawk
No answers on this topic
NICE Systems
  • Great call recall and review tools.
  • The dashboards are simple to set up and monitor
  • Data is readily available for all interactions
Verified User
Anonymous
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Cons
LeaseHawk
No answers on this topic
NICE Systems
  • Ever since we have had NICE Engage Platform we have had issues with the program auto refusing calls and texts for our agents which luckily just routes to the next agent but this is hurting their call metrics.
  • The cost is more expensive that some comparable options
  • Texting functionality is somewhat limited and seeing the text history is also lacking.
Verified User
Anonymous
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Usability
LeaseHawk
No answers on this topic
NICE Systems
The tools for managers are very straightforward but the useability for the agents could be simplified or put into more common terms. Some of the setting phrases could use some explanations or reorganization. There is also little troubleshooting ability we can do when and agents has an issue besides force logging them out and having them log back in
Verified User
Anonymous
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Alternatives Considered
LeaseHawk
No answers on this topic
NICE Systems
NICE Engage Platform has way more functionality than Simpletext and it allowed us to have calls and texts handled by one system rather than having to use two separate tools. NICE Engage Platform also allowed us to launch web chat functionality for those visiting our website. There was also no way with Simpletext to see what agent was responding to each text. It was a freeforall in the inbox. No integration into our CRM either.
Verified User
Anonymous
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Return on Investment
LeaseHawk
No answers on this topic
NICE Systems
  • Documentation of our communication was much improved compared to our previous service
  • The ability to distinguish interactions between departments had a large impact on response times for customers.
  • We have 15,000 customers and were able to handle roughly 3,000 interactions per week with them as well as future customers.
Verified User
Anonymous
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ScreenShots