LevelBlue MailMarshal vs. Agentforce

In a medium company, it is suited since the cost can be high for a smaller one.

I think there are better and more complete products for companies with higher volume or levels of confidentiality. While it is a good product, today there are several that exceed it in quality and functionality.

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Agentforce has a lot of applications. We are using it in consulting to benchmark other clients, what they're doing, where we stand, how can we have better efficiencies coming in, et cetera. Those are the areas where it is doing exceptionally well. The area where we feel it can do much more better is maybe a market benchmark because it's been used across by so many players and it's a connected ecosystem. If Salesforce can have something where it gives me the market view of things, I can then benchmark rather than in my own universe to the broader university Salesforce and I know where I exactly stand and what more can I achieve, what's my final goalpost. So that would be something really great.

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• By having the physical appliance, it is more granular the control that is had of the users, which also accelerates the speed of detection of threats.
• The few options of DLP that it has are very useful when filtering sensitive data, but I stress "few".
• The interface is intuitive, but for more advanced options, it requires a higher than average knowledge of these systems.

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• Which helps in creation of Autonomous AI agents to operate
• Multi-System Integration with "Zero-Copy" Data Access
• To built chatbots and copilot tools by utilizing the Atlas Reasoning Engine to function as an autonomous digital workforce
• Order and Transactional Management

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• I know it is not a DLP since there is another specific product for it, but they could do it just a little easier for the average user.
• An intuitive interface in a broader aspect, not only in the basic functions.
• The option only in the cloud is good, but only the appliance offers all the functionalities.

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• It is complex too, more help documentation or videos will help
• AI assistance doesn’t work well for specific or detailed questions
• So much configuration available it can put off new users

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The platform offers an intuitive overall experience and the expected strong integration with other Salesforce existent tools. It has a low learning curve for new users on the commom use cases, such as intent classification, routing and knowledge-based answers. It could be improved with more transparency regarding to the AI decision logic.

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Unfortunately all these products are better in almost all aspects. It is not to discredit the Trustwave, but they have much to improve in this area.

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We did evaluate the EVA bots, which are coming in market for Salesforce effectiveness. Those bots are good, but they're based out of very traditional use cases in the life sciences space. Agentforce is very, very advanced, right? Eva can talk about a typical sales rep coming in, logging in the day, log their entire day, and then probably having a simple text to reporting kind of a view. And that's it. Agentforce gives me a lot of insights, it gives me a lot of actionable insights. It uses its own brain. That's where Salesforce is an AI company. So we trust the Salesforce banner for it to innovate more and more, more and more. And that's where we chose Agentforce over.

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• While it is a good product, today there are several that exceed it in quality and functionality.
• In a medium company it is correct, since the cost can be high for a smaller one and it is not worth it.
• It is a basic product, compared to others of the same type

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Independently Invited by TrustRadius

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• We were able to assist customers with the self service option, without wasting effort from a real CS advisor

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info