A great tool with a huge wide of options to explore
August 26, 2022
A great tool with a huge wide of options to explore
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Einstein Bots
Currently we use Salesforce Einstein Bots under a live chat solution, to provide a self service option to the customer before sending him to speak with a customer service advisor
Pros
- Easily configured
- Allow code
- Integrates with Chat solution
Cons
- Allow bigger text messages
- Be more clear when using html
- Call other variables available in the org
- Being configurable through setup
- Can be cloned
- We were able to assist customers with the self service option, without wasting effort from a real CS advisor
Do you think Agentforce delivers good value for the price?
Yes
Are you happy with Agentforce's feature set?
Yes
Did Agentforce live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Agentforce go as expected?
I wasn't involved with the implementation phase
Would you buy Agentforce again?
Yes
Comments
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